Hospitality Manager

Landing • Atlanta, GA

4d • $60,000 - $68,000

About The Position

Landing is hiring a Hospitality Manager for its growing Atlanta market. Reporting to the Hub Manager, the role owns a segment of properties from end to end, including member experience, property partnerships, housekeeping vendors, maintenance, and unit quality. The position covers a market segment rather than a single property and contributes to developing operational playbooks. Core hours are Monday through Friday, 8 a.m. to 5 p.m. ET, with occasional evening, weekend, and holiday availability, particularly around month-end and high-volume check-in periods.

Requirements

• At least 2 years of experience in hotel operations, short-term or vacation rental management, or another high-volume guest-facing operation.
• Experience independently managing a property, market, or operation and making decisions with real autonomy.
• Strong follow-through, including closing the loop on guest tickets.
• Ability to prioritize and remain calm under pressure.
• Comfort working with ambiguity and documenting solutions for others.
• Valid driver’s license and reliable transportation.
• Availability for core hours Monday through Friday, 8 a.m. to 5 p.m. ET, and occasional evenings, weekends, and holidays.

Responsibilities

• Own the full member journey from booking through checkout, including inquiries, tickets, and escalations across channels.
• Manage reservations on Landing’s platform and through OTA partners such as Airbnb and Booking.com.
• Coordinate with housekeeping vendors and property maintenance teams to ensure units are clean, functional, and up to standard before member arrival.
• Build trusted relationships with property management teams and vendors.
• Onboard, set up, and launch new properties in the assigned segment.
• Track and improve market KPIs, including NPS, CSAT, cleaning quality, and growth, and report results to the Hub Manager.
• Help develop and document operational playbooks.

Benefits

• Performance bonus of up to 20% of base salary.
• Annual vehicle and cell stipend of $6,600.
• Stock options.
• Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter, and FSA or HSA benefits and options.
• 401(k) plan and access to ImmediatePay.
• Paid time off.
• $750 annually in Landing Stays.
• Opportunity for growth through internal promotions in Field Operations management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed