Hospitality Manager

PopStroke Entertainment Group•The Colony, TX

About The Position

The Hospitality Manager supports the Operating Partner and Assistant Operating Partner in championing premium hospitality, maximizing the guest experience, and driving membership growth across restaurant and golf operations. As a floor leader, this role trains team members to engage with community members, foster loyalty, and execute service standards. The Hospitality Manager reports to the Operating Partner. The role serves as a visible hospitality leader across the restaurant and golf areas, supports daily operations and service as needed, and helps maintain PopStroke’s professional image and “Best in Class” philosophy. It also partners with sales and events teams to deliver hospitality at corporate and private gatherings.

Requirements

At least 3 years of restaurant management or supervisory experience in a high-volume environment.
Knowledge of computers, including MS Word, Excel, Outlook, and Outlook Calendar.
Proficiency in food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and report preparation.
Ability to learn golf functions, including golf course maintenance, pars, supply ordering, and staffing levels.
Valid driver’s license.
Must be eligible to work in the United States.
Self-discipline, initiative, leadership ability, and an outgoing disposition.
Pleasant and polite manner and neat, clean appearance.
Ability to motivate employees to work as a team and meet food and service standards.
Ability to coordinate multiple activities under pressure and recommend appropriate solutions to restaurant problems.
Good communication skills for dealing with diverse staff.
Ability to coordinate food, beverage, and labor costs while maintaining operational standards.
Ability to assess the applicability of job applicants’ experience and qualifications.
Must be at least 18 years old due to scheduling, operating hours, and compliance considerations.
Must possess ServSafe certification and uphold its guidelines.

Nice To Haves

A Bachelor of Science degree in hotel or restaurant management is desirable; practical experience and education may be considered as an alternative.

Responsibilities

Serve as the primary hospitality ambassador on the floor, interacting with guests across the restaurant and greens.
Audit and enforce service standards across concierge, hosts, bartenders, and course marshals.
Resolve guest feedback and conflicts promptly and professionally, including dining and on-course issues.
Lead hands-on on-the-job training and cross-training to build a “One Team” culture across restaurant and guest services roles.
Coach team members on appropriate verbiage, grooming, and behavioral standards.
Drive membership retention and new sales by training staff to present member benefits effectively.
Build lasting relationships with recurring members and local VIPs.
Partner with sales and events teams during corporate and private gatherings and serve as the hospitality liaison to encourage repeat bookings.
Maintain a professional image of PopStroke and promote its “Best in Class” philosophy.
Perform opening and closing procedures, run shifts, and assist with service as needed.
Follow company standards and service levels to increase sales and control food, beverage, supply, utility, and labor costs.
Ensure positive guest service, respond to complaints, and take appropriate actions to encourage dissatisfied guests to return.
Ensure security procedures protect employees, guests, and company assets; maintain a safe environment and promptly complete accident reports when injuries occur.
Maintain the cleanliness and professional appearance of the property, including restaurant and golf buildings, uniforms, and appearance standards.
Keep the Operating Partner promptly informed about significant issues and events, take corrective action, or suggest alternatives.
Maintain positive working relationships with employees to foster a cooperative and productive workplace.
Maintain ServSafe certification and uphold ServSafe guidelines.
Perform other duties and responsibilities as required or requested.