Hospitality Manager

Puttshack • Addison, TX

1d

About The Position

The Hospitality Manager helps oversee a multifaceted, high-volume, full-service restaurant and entertainment venue with a game component. Reporting to the Director of Operations, the manager is responsible for exceptional shift operations, including food and guest service, and for leading and developing hourly team members. The role partners closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

The manager oversees one or two operational areas, which may include service, bar, reception, games, and technology. Responsibilities include maintaining operational standards and compliance, managing controllable expenses, coordinating side work and kitchen/front-of-house collaboration, hiring and developing associates, maintaining schedules, leading pre-shift meetings, coaching teams, resolving guest service issues, and supporting a safe and healthy environment.

Requirements

• At least 2 years of experience as a manager in a full-service restaurant; experience in a high-volume food and beverage, hospitality, and/or social entertainment venue.
• Results-driven, with the ability to lead and coach a team to achieve business objectives and goals.
• Strong communication skills, including the ability to resolve conflict and provide direction to teams.
• Financial acumen and a strong understanding of restaurant operations.
• Technology savvy and willing to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays.
• Must pass a post-offer background check.

Nice To Haves

• ServSafe certification and state or local licensing credentials.
• Hospitality degree.

Responsibilities

• Oversee one or two venue operations areas, including service, bar, reception, games, and technology.
• Uphold company policies, processes, procedures, standards, compliance requirements, and business objectives.
• Operate computer systems, including a POS system and online team member scheduler.
• Manage controllable expenses for areas of responsibility.
• Ensure side work is appropriately assigned and completed.
• Ensure collaboration between kitchen and front-of-house operations.
• Participate in hiring, training, and developing hourly associates.
• Create, maintain, and update associate schedules using weekly and daily forecasts.
• Lead pre-shift meetings that establish daily focus and provide ongoing coaching and direction.
• Promote accountability and consistency through constructive coaching and feedback.
• Manage guest service issues professionally and with a guest-centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
• Maintain a safe, secure, healthy work environment and food safety.
• Ensure safety protocols are followed to minimize risk and provide a safe environment for guests and associates.

Benefits

• Health, dental, and vision coverage options for eligible full-time associates.
• 401(k) matching.
• Company-paid life and AD&D insurance.
• Voluntary short-term and long-term disability insurance.
• Generous paid time off, including paid parental leave.
• Associate discounts, including free mini golf.
• Pet insurance.
• Flexible spending accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed