Hospitality Manager

Atria Senior Living•Lemoyne, PA

1d•$51,000 - $58,650

About The Position

The Hospitality Manager is responsible for maintaining the community and ensuring excellent service for residents. The role directs the dining room and housekeeping teams, creating memorable dining experiences and ensuring residents are satisfied with housekeeping services. The manager leads and supports staff, manages labor and supplies budgets and schedules, provides customer service and sales support while Manager on Duty, and partners with the Executive Chef and General Manager/Executive Director to maintain resident satisfaction and quality standards. The position may involve driving using a company-provided or personal vehicle.

Requirements

High school diploma or GED.
Two years of prior work experience in front-of-house supervision and leadership, including managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
Ability to work in a team setting and provide strong customer service.
Basic computer skills, including Microsoft Word, Excel, and Outlook.
Ability to carry a serving tray with at least four meals and/or beverages at a time.
Ability to clean apartments and the dining room as needed.
Valid driver's license.
Must satisfactorily meet and comply with Company Motor Vehicle Policy standards.
Must successfully complete all Atria-specified training programs.

Nice To Haves

Two-year associate degree.

Responsibilities

Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
Lead sales while Manager on Duty each week, including responding to telephone inquiries, conducting and following up on walk-in and scheduled tours, and completing lease signings.
Answer incoming telephone calls promptly and in a welcoming, friendly manner, and transfer calls to appropriate personnel.
Provide timely feedback to the team and consistent performance management.
Establish and manage labor and supplies budgets and expenses.
Manage schedules in accordance with resident census and budgets, and control overtime within prescribed standards.
Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
Review the daily menu with residents and staff, coordinating room service delivery where applicable.
Support building inspections and conduct quality checks of housekeeping, kitchen, and dining room operations; ensure life and safety rules are followed.
Train team members on Company standards, including cleanliness, sanitation, appearance of the environment and uniforms, service, and satisfaction.
Visually confirm that tables are set according to Company standards.
Resolve issues before they become problems or complaints.
Act as Manager on Duty when the General Manager/Executive Director is not on site.
Perform other duties as needed or assigned.