Hospitality Manager

Puttshack•Oak Brook, IL

About The Position

The Hospitality Manager oversees one or two areas of a high-volume, full-service restaurant and entertainment venue, such as service, bar, reception, games, or technology. Reporting to the Director of Operations, the role is responsible for executing exceptional operations during shifts, including food quality and guest service. The manager leads and develops hourly team members and partners with the Director of Operations and Assistant Director of Operations to meet venue goals and business objectives. The role supports operational standards, expense management, scheduling, hiring, training, coaching, guest issue resolution, and workplace and food safety. It requires flexible availability to work evenings, weekends, and holidays, and successful completion of a post-offer background check.

Requirements

At least 2 years of experience as a manager in a full-service restaurant; experience in a high-volume food and beverage, hospitality, and/or social entertainment venue.
Results-driven, with the ability to lead and coach a team to achieve business objectives and goals.
Strong communication skills, including the ability to resolve conflict and provide direction to teams.
Financial acumen and a strong understanding of restaurant operations.
Technology savvy and willing to learn new systems and tools.
Flexible availability to work evenings, weekends, and holidays.
Must pass a post-offer background check.

Nice To Haves

ServSafe certification and state or local licensing credentials.
Hospitality degree.

Responsibilities

Oversee one or two areas of venue operations, including service, bar, reception, games, or technology.
Uphold company policies, processes, procedures, and standards, and encourage others to do the same.
Operate computer systems, including a point-of-sale system and online team member scheduler.
Manage controllable expenses for areas of responsibility.
Ensure side work is assigned and completed appropriately.
Ensure collaboration between kitchen and front-of-house operations.
Participate in hiring, training, and developing hourly associates.
Create, maintain, and update associate schedules using weekly and daily forecasts.
Lead pre-shift meetings, set daily focus, and provide ongoing coaching and direction to hourly staff.
Promote accountability and consistency through constructive coaching and feedback.
Manage guest service issues professionally with a guest-centric mindset.
Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
Maintain a safe, secure, and healthy work environment and uphold food safety.
Ensure safety protocols are followed to minimize risk and provide a safe environment for guests and associates.