Head Teller

OceanFirst Bank•Logan Twp, NJ

3d•Onsite

About The Position

OceanFirst Bank is hiring a Head Teller for its Swedesboro, New Jersey branch. The role provides extraordinary customer care to internal and external customers and oversees the daily operation of the teller area. When both the Branch Manager and Branch Supervisor are absent, the Head Teller directs other branch personnel. Retail staff participate in a personalized, interactive two-week training experience upon hire.

Requirements

High school diploma or equivalent.
Three years of prior teller experience.
One year of supervisory experience.
Excellent sales, service, interpersonal, and communication skills, with the ability to address customer needs promptly and courteously.
Working knowledge of bank products and services, or the ability to learn them quickly through training.
Strong basic math ability.
Detail-oriented and highly accurate, with the ability to multitask.
Computer literacy and basic data-entry skills.
General knowledge of standard office equipment, such as adding machines, calculators, and PCs.
Ability to use ATMs and ITMs.
Ability to work flexible schedules in accordance with branch needs.

Responsibilities

Provide operational supervision and scheduling of teller staff, ensuring adequate lobby and drive-up coverage.
Provide ongoing product training and help improve tellers’ cross-selling and follow-up techniques.
Meet and exceed annual sales and referral goals, and manage the tellers’ sales effort.
Maintain knowledge of relevant policies and procedures, especially those related to BSA and cash handling.
Identify potential investment clients and refer them to the appropriate source.
Ensure adequate branch cash and place orders as needed.
Maintain control of and balance the personal cash drawer.
Reconcile the branch ATM daily and conduct monthly cash counts for each teller and the branch cash vault.
Monitor branch video surveillance equipment.
Oversee Branch Personal Teller Machine proof and control, if applicable.
Research and process credit and debit advices received from correspondent banks.
Maintain appropriate control and inventory levels for branch money orders and teller checks.
Serve as Branch Supervisor if designated by management.
Participate in outbound calling efforts and help customers migrate to the bank’s digital channels.
Partner with the Branch Manager and/or Branch Supervisor to complete end-of-day tasks and responsibilities.
Ensure compliance with banking regulations, employment and labor laws, agency guidelines, and organization policies.
Manage retail branch compliance requirements and ensure files are maintained in accordance with regulations.
Ensure staff meet compliance and disclosure requirements and are cross-trained in them.