Head Teller

S&T Bank•Penn Township, PA

14d•$17 - $25•Onsite

About The Position

The Head Teller operates a customer service window and provides exceptional service across a variety of banking transactions. The role provides technical direction and training to other customer service representatives, suggests solutions and options, refers customers to appropriate bank areas, and resolves customer questions and concerns accurately and efficiently. The Head Teller supports branch leadership and operations, maintains transaction and balancing accuracy, and helps advance branch sales and service goals. The position requires flexibility around branch hours, including the listed weekday and Saturday hours.

Requirements

High school diploma or equivalent, plus specialized training or a two-year degree.
Two to five years of general and specialized experience, including knowledge of preparing balance reports.
Successful completion of the retail training program.
Ability to maintain a balancing rate of 85% in accordance with the Retail Policies and Procedure manual.
Ability to work flexibly around branch hours.
Ability to meet the stated physical demands, including lifting requirements, standing, sitting, and use of keypad, electronic, and office equipment.

Responsibilities

Operate a customer service window and complete customer transactions accurately and efficiently.
Provide technical direction and training to other customer service representatives.
Use bank computer systems and knowledge of bank policies and procedures to operate the service window.
Identify customers, verify transaction authenticity, and complete fraud-prevention steps, including balance verification, holds, and identification documentation.
Accept checks for cashing, verify customers, endorsements, and balances, and refer transactions to branch management for authorization when needed.
Process deposits, withdrawals, loan payments, and other payments; provide additional services such as bank money orders.
Balance the cash window daily and ensure daily ATM and vault balancing and settlements.
Maintain balancing accuracy at a rate of 85% and achieve satisfactory Operation Assessment Readiness audit results.
Provide customer service in accordance with Consumer Bank Customer Service Standards and customer insight survey expectations.
Work directly with and support branch leadership, including the manager, assistant manager, and retail services supervisor.
Contribute to branch goals and sales and service standards as set out in the branch playbook and by branch management.
Use professional sales and service behaviors aligned with the bank’s purpose, values, and core drivers.
Use the Sales & Service Opportunity tool to track customers introduced to a banker.
Identify customer needs, explain banking matters, promote bank services, and refer customers to branch colleagues for specialized products and services.
Develop customer relationships and new customers to support market share and profitability.
Process night and mail deposits and provide safe deposit admittance as needed.
Complete branch operations duties, including monthly reports, reconcilements, and logs.
Use available resources to help keep the branch and business lines balanced and compliant.
Maintain effective working relationships with bank employees and contribute independently and as part of a team.
Attend and successfully complete required training, including virtual, in-person, and online training.
Perform additional duties as required.