Head Teller

BankFirst Financial Services•Aliceville, AL

25d

About The Position

The Head Teller supervises teller staff and manages the branch vault. The role includes monitoring teller performance, verifying the accuracy and quality of teller work, training staff on products and policies, supporting branch management with annual employee reviews, and assisting with other retail department duties as needed. The Head Teller also performs sales and consultative selling activities, encourages cross-selling, communicates with customers, and responds to emails and reports in a timely manner.

Requirements

Knowledge of teller functions, customer service skills, money-handling experience, or equivalent work experience.
Outstanding interpersonal and communication skills.
Strong time-management and organizational skills.
PC and technical proficiency necessary to perform related job duties.
Ability to interact professionally with customers and team members.
Ability to multitask successfully.
Results-oriented, challenge-driven, proactive, self-directed, and a team contributor.
Problem-solving ability, sound judgment, and attention to detail.

Nice To Haves

A college degree is preferred but not required.

Responsibilities

Supervise teller staff on a daily basis.
Monitor teller staff’s daily performance in sales and customer service.
Verify the accuracy, quality, and quantity of teller staff’s work.
Manage the vault.
Respond to emails and reports appropriately and in a timely fashion.
Train teller staff on products, policies, and procedures.
Assist local branch management with annual employee reviews.
Perform sales, consultative selling, and cross-selling, and motivate other employees to do the same.
Address customer questions by phone, email, and other channels.
Assist with other retail departmental duties as needed.