Head Teller

Flagstar Bank•Newport Beach, CA

6d•$17 - $26

About The Position

The Head Teller processes deposits and withdrawals in accordance with bank policies and procedures and maintains records of money and negotiable instruments involved in financial transactions. The role supervises the teller line and handles transactions such as check cashing, withdrawals, deposits, and loan payments. The Head Teller assists tellers with more complex tasks, provides teller coverage as needed, and is responsible for the vault and for auditing, reporting, and balancing cash drawers.

Requirements

High school diploma or equivalent, including GED, HiSET, TASC, or foreign equivalent.
At least 4 years of teller experience in a commercial bank setting.
Strong communication and mathematical skills.
Client servicing skills.
Problem-solving ability.
Ability to work under pressure.
Ability to build and maintain effective stakeholder relationships through clear communication, proactive collaboration, and cross-functional insights.
Ability to build trusted client relationships by identifying needs and delivering tailored solutions.
Ability to foster or support a positive work culture and productive work environment.

Nice To Haves

Supervisory experience.

Responsibilities

Greet and serve clients in a friendly and courteous manner.
Identify counterfeit currency.
Cash checks and process withdrawals and payouts after verifying signatures and customer balances.
Transfer funds between accounts at clients’ request.
Place holds on accounts for uncollected funds.
Maintain security of the vault and night depository through dual controls.
Complete ATM Daily Proof and assist with weekly or bi-weekly ATM Proof and replenishment as needed.
Maintain ATM security through dual control as needed.
Provide support to other teller units when needed.
Assist in training new tellers.
Assist with the daily Financial Center Proof.
Perform special projects and additional duties and responsibilities as required.
Adhere to regulatory and compliance policies and standards, complete required compliance training, and maintain compliance with applicable federal, state, and local laws and regulations.