Head Teller

Century Bank•Grand Bay, AL

18d

About The Position

The Head Teller supervises teller functions for the branch and helps ensure tellers perform their work according to established standards. The role supports an exceptional customer service experience and contributes to customers’ financial wellness. Responsibilities include overseeing cash management, balancing and auditing teller operations, processing customer transactions, answering basic account inquiries, cross-selling bank products and services, and ensuring compliance with bank policies and applicable regulations. The Head Teller also works with the team to achieve branch goals and handles other duties as assigned.

Requirements

High school graduation or equivalent GED.
Excellent verbal and written communication skills.
Knowledge of English language structure and content, including word meanings and spelling, composition, and grammar.
Excellent computer and keyboard skills.
Good organizational skills.
Neat dress and well-groomed appearance.
Adherence to all bank policies and procedures.
Ability to communicate effectively with customers during difficult situations and contribute to team goals.

Nice To Haves

Some college or post-graduate technical training preferred.
A minimum of two years of teller experience preferred.
Excellent customer service skills and a good attitude.

Responsibilities

Supervise branch teller functions, including the daily teller balance report.
Receive checking and savings deposits, verify cash and endorsements, obtain proper identification for cash back, and issue deposit receipts.
Maintain adequate cash for the branch; buy and sell cash from the Federal Reserve as needed and disburse money to tellers.
Balance the ATM.
Conduct periodic audits to ensure tellers comply with teller limits and Watchdog.
Examine deposited checks and determine funds availability in accordance with regulatory requirements.
Process savings withdrawals and cash checks after verifying endorsements, identification, and validity.
Manage and assign vault duties and other special duties as needed.
Answer basic customer inquiries about interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
Cross-sell bank products and services and refer customers to the appropriate department when teller-line issues cannot be resolved.
Issue personal money orders and cashier’s checks.
Accept loan payments, verify payment amounts, and issue receipts.
Buy and sell currency from the vault as necessary while ensuring teller drawer cash limits are not exceeded.
Ensure teller stations are properly supplied.
Maintain the daily over/short list and target cash daily.
Balance drawers daily, including periodic batching of cashed checks, and investigate and resolve out-of-balance conditions.
Maintain appropriate currency logs.
Follow bank policies and procedures and help ensure compliance with applicable federal banking regulations, including the Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, and Federal Reserve regulations.
Work individually and as part of a team to achieve branch goals, and communicate effectively with customers during difficult situations.
Complete required compliance and e-learning courses by their due dates.
Perform other duties as assigned.