Head Teller

Peoples Bank • Ashland, KY

6d • $17 - $25

About The Position

The Head Teller is responsible for the day-to-day operations of the branch teller area and supporting the overall operational soundness of the branch. The role helps the branch meet its goals by coaching and developing new and experienced tellers, teaching skills, expanding knowledge, and assisting the Branch Manager with bank expectations and standards.

The Head Teller opens deposit accounts, processes teller transactions, sells bank products and services, assists customers with account maintenance requests, and resolves service issues in accordance with bank policies. The role identifies additional customer needs and refers customers to appropriate business partners. It also supports audit preparation, operational standards, security, risk management, and compliance.

Requirements

• High school diploma or GED.
• At least 1 year of related customer service work experience.
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail.
• Trustworthy and confidential behavior.
• Proficiency in basic computer operations and standard applications, with the ability to quickly learn and navigate job-specific software.
• Proficiency with Windows and Microsoft Office, including Word and Excel.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Ability to address and coach coworkers constructively.
• Client-focused approach and proven ability to work as part of a team.
• Daily flexible and reliable transportation.
• Ability to meet scheduled working hours designated by the manager.
• Ability to travel for internal education and meetings, sometimes involving overnight stays and multiple hours of travel, and to fill in at other branches as needed.
• Ability to stand consistently; bending or squatting may be required to access night drops, coin machines, vaults, or ATMs, depending on branch setup.
• Ability to lift up to 25 pounds consistently.

Responsibilities

• Lead by example and manage the day-to-day operations of the branch teller line, including scheduling for proper coverage, referral goals, and operational standards.
• Serve as the branch point person for audit preparation based on Standard Operating Procedures, ensure the branch team follows procedures, and educate team members about policy and procedure updates.
• Work with the manager to help ensure the branch successfully passes audits.
• Coach and develop teller line team members and others, monitor performance, and report to management.
• May assist the Branch Manager with hiring branch teller line staff.
• Deliver superior customer service and maintain customer confidentiality.
• Initiate conversations to uncover customer needs, refer customers to platform associates, and meet established referral goals.
• Maintain balancing and error records in accordance with policy; identify and correct outages and seek help for more difficult errors.
• Receive checks and cash for deposit, verify deposit amounts, and examine checks for endorsement and negotiability.
• Process complex, multi-step teller transactions.
• Define and offer solutions to problems, identify helpful organizational resources, and follow up with customers, branch staff, or internal partners on issue resolution.
• Follow operational standards for security, risk management, and compliance, and complete required training on bank and branch policies and procedures.
• Make weekly sales calls to clients or prospects by phone or accessible video conferencing systems, meet branch calling goals, and record activities in Salesforce.
• Maintain working knowledge of the bank's products and services.
• Meet scheduled working hours designated by the manager and adhere to Retail Branch Standards, including the dress code.
• Perform special projects as assigned.
• Travel to internal education and meetings and fill in at other branches as needed.

Benefits

• 401(k) retirement plan with employer match.
• Employee stock purchase plan.
• Education assistance programs, including student loan and tuition paydown or reimbursement.
• Paid vacation.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED