Head Teller

Wayne Bank • Honesdale, PA

9d

About The Position

The Head Teller supervises and facilitates quality customer service through the Teller line by ensuring adequate coverage, meeting deadlines, processing transactions efficiently, and supporting maximum productivity. The role proactively identifies opportunities to improve customer service and office operations. It controls vault cash and negotiable-instrument inventory, performs Teller duties and related operational tasks, and ensures transactions and cash are balanced according to policy. The Head Teller also supports staff development, sales and referrals, branch compliance, and the protection of the Bank's interests.

Requirements

• A minimum of 2 years of prior banking experience is normally required.
• Excellent communication, organizational, and interpersonal skills.
• Basic computer knowledge.
• High school diploma or equivalent.

Responsibilities

• Supervise and facilitate quality customer service through the Teller line.
• Ensure adequate Teller line coverage, adherence to deadlines, efficient service, proper transaction processing, and maximum productivity.
• Seek opportunities to improve customer service and office operations.
• Control vault cash, maintain an adequate cash supply, and verify cash received and shipped.
• Maintain inventory of official checks, money orders, travelers checks, and other negotiable instruments for the Teller area.
• Perform Teller duties and related tasks, including ATM reconciliation, night bags, and providing information for operational audits.
• Balance transactions and cash in accordance with policies and procedures.
• Maintain Teller balancing standards and proof records.
• Maintain working knowledge of bank products and services and sell them in accordance with Bank policies and procedures.
• Exercise supervisory authority and mentor less experienced staff.
• Maintain branch compliance with applicable Bank policies and State and Federal regulations.
• Report large currency transactions as required by the Bank Secrecy Act.
• Report suspicious transactions or unusual occurrences to management.
• Protect the Bank's interests and minimize losses by following security measures and other policies and procedures.
• Cross-sell bank services when appropriate and refer customers to appropriate business partners.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED