Head Teller

Renasant Bank • Germantown, TN

5d

About The Position

The Head Teller leads and supports the branch teller experience by coaching and managing customer engagement, service execution, operational excellence, leadership, and management. The role models Renasant Bank’s customer service standards and applies bank policies and procedures to help the team provide exceptional service while maintaining sound operations. The Head Teller recognizes and refers sales opportunities to appropriate bank representatives or business lines in compliance with bank policies. The position oversees and shares Teller and Senior Teller responsibilities and may lead teller and branch operations when the Branch Manager or Assistant Branch Manager is unavailable.

Requirements

• High school diploma or equivalent.
• At least 2 years of cash handling experience, including at least 1 year of successful teller experience.
• At least 1 year of leadership experience.
• Proven track record of leadership, sales management, and coaching.
• Ability to produce individual and team sales and customer experience results.
• Effective written and verbal communication skills.
• Strong teamwork skills and ability to work cooperatively in a team environment.
• Attention to detail and a strong record of accuracy in handling transactions.
• Comfort using a variety of technology software products to process transactions.
• Time management and organizational skills, including the ability to manage multiple priorities and adapt to changing business needs and pace.
• Ability to travel for training, development opportunities, and between branches as needed.

Nice To Haves

• College education.
• At least 1 year of customer experience in a sales environment.

Responsibilities

• Execute and coach the teller customer engagement process to avoid service gaps and identify opportunities to help customers.
• Maintain and role-model service knowledge standards in accordance with applicable regulations, policies, and procedures.
• Process customer transactions, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
• Complete daily operations, including balancing, ordering supplies, balancing the ATM and vault, and performing branch capture procedures.
• Identify customer needs and refer customers to the platform for additional needs-based conversations.
• Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
• Assist with monthly and quarterly branch assessments.
• Mentor and onboard new Tellers and ensure their training is completed.
• Participate in interviewing, selecting, and training teammates.
• Supervise Tellers, approve transaction overrides, and oversee daily personnel and team balancing of teller drawers.
• Help lead sales, service, operational, and security meetings with the Branch Manager or Assistant Manager.
• Contribute to employee performance assessments, disciplinary action planning, and coaching for improved performance.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED