Head Teller
Hope Enterprise Corporation•Jackson, MS
•Onsite
About The Position
The Head Teller oversees the daily operations of the teller line for the HOPE branch, ensuring efficient and accurate transaction processing while providing guidance and support to tellers. They are responsible for training staff, handling complex transactions, and cash management of the branch. The Head Teller ensures compliance with HOPE policies and plays a key role in maintaining high levels of member service. They also assist with resolving member concerns and managing teller operations while providing excellent and effective communication.
Requirements
- 3+ years of experience in cash handling
- Fluent in English required
Nice To Haves
- Bachelor’s degree, business concentration preferred
- Experience within a financial institution preferred
- 1+ year supervisory experience preferred
- Spanish preferred
Responsibilities
- Lead and oversee all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures
- Monitor and review all daily transactions, providing overrides as needed
- Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
- Maintain adequate security over cash
- Manage all dual control processes including but not limited to ATM, ITM, cash recycler, night depository
- Manage the vault through sole control, ensuring proper procedures for opening and closing the vault securely
- Oversee cash order management, ensuring accurate and timely orders to maintain appropriate cash levels
- Process and approve wire transfers within limits
- Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
- Back-up teller and Member Services Representative when necessary
- Perform general administrative duties such as attending meetings, report production, etc.
- Provide excellent member service, resolving inquiries, complaints, and issues promptly and courteously
- Monitor branch for compliance with policies and procedures
- Enforce security measures and compliance with regulations through surprise cash counts and other monthly audit requirements
- Adhere to all HOPE policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
- Adhere to all regulatory compliance requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
