Head Teller

Renasant Bank•Southaven, MS

22d

About The Position

The Head Teller leads, coaches, and manages the teller team to deliver a high-quality branch experience for customers and teammates across customer engagement, service execution, operational excellence, leadership, and management. The role requires a deep understanding of Renasant Bank policies, procedures, customer service standards, and relevant regulations. The Head Teller models and promotes exceptional service, sound operations, and appropriate referrals of sales opportunities while complying with bank requirements. The Head Teller also oversees and shares in Teller and Senior Teller responsibilities and may provide leadership for the teller experience and branch when the Branch Manager or Assistant Branch Manager is unavailable. The work takes place in a professional bank environment requiring effective verbal and written communication, strong interpersonal skills, and strict confidentiality. Employees may encounter confidential or proprietary information and high-risk situations such as robbery, requiring adherence to detailed procedures to safeguard employees, customers, and bank assets. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent required.
At least 2 years of cash-handling experience, including at least 1 year of successful teller experience.
At least 1 year of leadership experience.
Proven track record of leadership, sales management, and coaching.
Ability to produce individual and team sales and customer experience results.
Effective written and verbal communication skills.
Strong teamwork skills and ability to work cooperatively in a team environment.
Attention to detail and accuracy in handling transactions.
Comfort using a variety of technology software products to process transactions.
Time-management and organizational skills, including the ability to manage multiple priorities and adapt to changing business needs and pace.
Ability to travel for training, development opportunities, and between branches as needed.
Ability to meet the role's physical demands, including frequently standing or sitting; kneeling, stooping, or squatting; handling or feeling objects, tools, or controls; reaching; and talking or hearing. Occasional walking and lifting or moving up to 25 pounds may be required.
Required vision abilities include close vision, peripheral vision, depth perception, and the ability to focus.

Nice To Haves

College education preferred but not required.
At least 1 year of customer experience in a sales environment preferred.

Responsibilities

Execute and coach the teller customer engagement process to avoid missed service or sales opportunities.
Maintain and model service knowledge standards in accordance with regulations, policies, and procedures.
Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, and official checks.
Perform daily operations, including balancing, ordering supplies, balancing the ATM and vault, and completing branch capture procedures.
Identify customer needs and refer customers to the platform for additional needs-based conversations.
Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
Assist with monthly and quarterly branch assessments.
Mentor and onboard new Tellers and ensure their training is completed.
Participate in interviewing, selecting, and training teammates.
Supervise Tellers, approve transaction overrides, and oversee daily personnel and team balancing of teller drawers.
Help lead sales, service, operational, and security meetings with the Branch Manager or Assistant Manager.
Contribute to employee performance assessments, disciplinary action planning, and coaching to improve performance.
Perform other related duties as assigned.