Head Teller

Bristol County Savings Bank•Pawtucket, RI

20d•$21 - $24•Onsite

About The Position

The Head Teller supervises and coordinates the teller area to deliver quality customer service and effective branch operations in accordance with bank strategies, policies, procedures, and regulatory requirements. The role directly supervises tellers, schedules daily teller activities, provides feedback to branch management, assists with customer transactions, and trains and coaches teller staff. The Head Teller performs teller-related operations, resolves teller-line problems and complaints, monitors and corrects errors, maintains required logs and records, and keeps staff informed of regulatory developments. Duties also include managing branch cash levels and vault totals, ordering and verifying cash, settling the daily ATM, auditing teller cash drawers, handling savings bonds, and performing branch security functions. The position may provide customer service and cross-sell products, open accounts, process loan applications and payoffs, and provide backup to the Branch Manager or Assistant Branch Manager.

Requirements

High school diploma plus specialized coursework and training.
At least three years of experience in a teller position with demonstrated supervisory ability.
Working knowledge of the Bank’s products and services.
Strong organizational, communication, customer service, and interpersonal skills.
Ability to use office equipment, including a computer terminal.
Ability to work extended or weekend hours.

Responsibilities

Supervise tellers and schedule their daily activities; provide staffing feedback to the Manager and Assistant Manager.
Assist tellers with customer transactions and perform teller duties when needed.
Troubleshoot and reconcile teller-line problems and complaints, and ensure errors, including cash overages and shortages, are corrected promptly.
Train and coach tellers.
Perform teller-related operations, comply with Bank Secrecy Act procedures, maintain required logs, records, and inventories, and keep staff informed of regulatory developments.
Recommend procedural changes to support regulatory requirements.
Verify vault totals daily, maintain cash within prescribed limits, order branch cash, and verify cash receipts according to security procedures.
Perform daily ATM settlement, ensure cash and checks are properly stored at the end of the day, and regularly audit tellers’ cash drawers.
Sell and redeem U.S. Savings Bonds.
Provide customer service and cross-sell products; as required, open accounts, process loan applications and payoffs, enter data, and provide information and advice within the role’s authority.
Provide backup to the Branch Manager or Assistant Branch Manager as needed.
Perform security functions, including opening and closing branch offices and the vault, and ensuring proper storage and internal control of cash and checks.
Assist with maintaining the assigned branch building, grounds, and equipment.
Perform other related or unrelated duties as required or assigned.