Head Teller

Bryant Bank • Tuscaloosa, AL

4d • Onsite

About The Position

The Head Teller supervises and coordinates the daily operations of the teller line to ensure prompt, efficient, and excellent customer service. The role oversees teller staff, supports compliance with banking policies and procedures, maintains operational integrity, and provides training. The Head Teller also performs standard teller duties, helps resolve customer concerns, and models service accountability.

The position requires knowledge of retail banking operations, teller functions, and regulatory compliance, along with leadership, interpersonal, problem-solving, and conflict-resolution skills. The Head Teller must be accurate and detail-oriented, able to work independently and as part of a team, proficient with bank software, teller systems, and Microsoft Office, and able to maintain confidentiality and discretion.

Requirements

• High School Diploma or GED required.
• At least two years of teller experience in a banking environment required.
• Customer service and cash handling experience required.
• Strong knowledge of retail banking operations, teller functions, and regulatory compliance.
• Excellent leadership and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Proficiency with bank software, teller systems, and Microsoft Office.
• Ability to maintain confidentiality and exercise discretion.

Nice To Haves

• Associate’s degree or coursework in banking, business, or finance preferred.
• Prior supervisory or leadership experience preferred.

Responsibilities

• Supervise, schedule, and support teller staff to ensure optimal coverage and performance.
• Perform daily teller transactions.
• Monitor cash levels and ensure adherence to branch cash limits and security protocols.
• Provide training, coaching, and feedback to tellers.
• Assist with resolving customer concerns and complex transactions.
• Conduct daily audits, reconcile discrepancies, and escalate unresolved issues to branch leadership.
• Ensure tellers adhere to bank policies, procedures, and compliance standards.
• Assist with vault management, ATM balancing, and branch opening and closing procedures.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED