Head Teller

Farmers National Bank•Harrodsburg, KY

About The Position

The Head Teller directs and coordinates the activities of full-service branch tellers and assists the branch manager as needed. The role performs all teller duties, oversees teller staff, and maintains daily cash and currency records, including branch teller and vault totals. It also processes required cash transaction reports, maintains filing systems, provides customer transactions and services, and responds to customer inquiries and complaints. The Head Teller performs duties in accordance with applicable laws and regulations, including BSA requirements. The schedule is Monday through Thursday, 8:00 a.m.–5:15 p.m.; Friday, 8:00 a.m.–6:15 p.m.; and Saturday, 8:30 a.m.–12:15 p.m., with two Saturdays per month, for 40 hours per week.

Requirements

Several years of experience as a teller in a financial institution.
Knowledge of bank products and services.
Education in general banking, deposit documentation, compliance, and supervisory training.
Strong interpersonal and communication skills.
Ability to read, write, speak, and understand English well.
Ability to use office equipment, including a calculator and computer.

Responsibilities

Direct and coordinate the activities of full-service branch tellers and assist the branch manager as needed.
Train, counsel, supervise, and review bank activities and results to maintain a competent, motivated staff.
Perform all teller duties.
Maintain and balance daily cash and currency records for branch tellers and vault totals.
May order cash directly from the Federal Reserve.
Process required cash transaction reports and maintain record filing systems for branch teller and customer needs.
Perform customer transactions and services, such as taking loan payments and selling money orders and official checks.
Handle customer inquiries and complaints.
Balance the coin machine.
May balance and service ATM machines.
May perform customer service representative duties.
May complete teller performance evaluations.
Perform other work-related duties as assigned.
Perform job duties in accordance with applicable laws and regulations, including BSA.