Group Marketing and Experience Manager

Rio Las Vegas•Rio Las Vegas, NV

24d•Onsite

About The Position

The Group Marketing and Experience Manager elevates the customer experience for groups throughout the sales funnel and after events. The role develops and manages the digital presence for meetings and conventions and refines the guest experience. It works closely with the Sales team and serves as a liaison with the hotel Marketing and Branding team, without direct supervisory responsibilities. In a start-up environment, the manager understands the creative needs of the company, department, Hyatt, and other partners and stakeholders, then develops and executes strategic marketing plans to support company and department goals. The role maintains strong trade media and partner relationships, manages meetings and conventions marketing across platforms, and promotes brand consistency and quality throughout the group customer journey. The position may support sales activities for small and VIP groups, attend pre-con meetings, and maintain a strong presence while customers are onsite. It also supports team training and development and performs other reasonable duties as assigned. Evening, weekend, and holiday work may be necessary to complete work or support onsite customers and events.

Requirements

At least 3 years of progressive hospitality experience; marketing experience is strongly preferred.
Ability to travel and work nights and weekends as business demands.
Strong organizational skills and a solution-driven approach.
Creative and analytical thinking skills and project management experience.
Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as Adobe.
Excellent written and oral communication skills, including the ability to influence new ideas and strategies at all levels of the organization.
Proactive, attentive to detail, and resourceful.
Ability to set priorities, work schedules, lead projects, and meet department deadlines.
High school diploma or GED.
At least 21 years of age.
Ability to qualify for licenses and permits required by federal, state, and local regulations.
Ability to work under time constraints and within established deadlines.
Must regularly lift and/or move up to 10 pounds and be able to push, pull, reach, bend, twist, kneel, and balance while performing job duties.

Nice To Haves

Cvent experience.
Hyatt experience.
Marketing degree.

Responsibilities

Maintain exceptional customer service at every interaction.
Build and maintain meetings and conventions trade media and partner relationships.
Develop and execute strategic marketing plans aligned with company and department goals.
Develop, manage, and maintain the meetings and conventions digital presence on property and across platforms, including print, collateral, gifting, and trade show presence.
Refine the group customer experience across presentations, site inspections, customer development events, and post-event follow-up while ensuring brand consistency and quality.
Log and retrace customer and partner activities in the sales system, establish an appropriate communications cadence, and use a project management tracking system.
Understand and track analytics, RFP channels, and trends; recommend strategic programs and partnerships; and communicate trends with the team.
As needed, support the team with proposals, planning and conducting site inspections, and generating contracts and addendums for small and VIP groups.
Attend pre-con meetings and maintain a strong presence while customers are onsite.
Support other departments that work closely with Sales as needed.
Develop strong interdepartmental and intradepartmental relationships and serve as liaison with the hotel Marketing and Branding team.
Work evenings, weekends, and holidays as necessary to complete work or support onsite customers or events.
Participate in team training and growth opportunities and support the development of team members.
Perform other reasonable duties and responsibilities as assigned.