General Manager Social, Golf - Leadership Talent Network
About The Position
Five Iron Golf is building a leadership talent network for General Manager - Social roles across current and future markets. Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron combines golf technology with hospitality-focused service in sports bars, restaurants, and entertainment venues. The company has 35 locations open and more than 50 in development worldwide. The General Manager - Social leads the social side of a Five Iron Golf location and is responsible for creating fun, memorable guest experiences through attentive service and enlightened hospitality. The role hires, trains, and coaches staff, oversees venue operations, drives revenue, manages the location’s Social P&L, and develops customer and community relationships. The position requires availability during evenings, weekends, and holidays. This is an exempt, full-time role; the listing is part of an ongoing talent network and may not correspond to an immediate opening in every market.
Requirements
- At least 5 years of hospitality management experience, including at least 3 recent years as an Assistant General Manager or General Manager.
- Strong leadership ability and willingness to lead by example.
- Excellent communication, time management, and organizational skills.
- Upbeat energy, enthusiasm, and a positive attitude.
- Ability to think on your feet and manage customer expectations.
- Ability to work in a fast-paced environment.
- Availability to be present in the venue on evenings, weekends, and holidays.
- Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
- Ability to obtain proper licensing and certifications for the location.
Responsibilities
- Drive revenue through simulator rentals, food and beverage sales, and league sales.
- Recruit, hire, and train social staff, or oversee those activities.
- Evaluate employee performance to ensure daily business needs are met.
- Manage social operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and staff scheduling.
- Ensure staff deliver above-and-beyond service and take ownership of guest enjoyment and satisfaction.
- Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings; use this knowledge to sell and cross-sell offerings.
- Manage the location’s Social P&L and control labor and other operating costs.
- Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement and local marketing.
- Collaborate with team members to align efforts and achieve business goals.
- Communicate location needs clearly and effectively to corporate representatives.
- Ensure compliance with health and safety regulations and local laws, including alcohol service laws.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability insurance
- Accident and critical illness insurance
- 401(k)
- Bonus potential up to $20,000, depending on location
- Relocation may be considered for the right candidate, depending on business need and market timing
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
