General Manager Social, Golf - Leadership Talent Network
About The Position
Five Iron Golf is expanding its sports bars, restaurants, and entertainment venues, blending golf technology with hospitality-driven service. This posting is part of a leadership talent network for current and future markets, identifying experienced hospitality leaders interested in growing with the company. The General Manager - Social leads the social side of a location and is responsible for creating fun, memorable guest experiences through exceptional service and enlightened hospitality. The role hires, trains, and coaches staff; oversees venue operations; drives revenue; and manages the location’s Social P&L. The position requires availability for nights, weekends, and holidays. Relocation may be considered depending on business need and market timing. The job is exempt and full-time.
Requirements
- At least 5 years of hospitality management experience, including at least 3 recent years as an Assistant General Manager or General Manager.
- Strong leadership ability and willingness to lead by example.
- Excellent communication, time management, and organizational skills.
- Upbeat energy, enthusiasm, and a positive attitude.
- Ability to think on your feet and manage customer expectations.
- Ability to work in a fast-paced environment.
- Availability to be present at the venue on evenings, weekends, and holidays.
- Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
- Ability to obtain proper licensing and certifications for the location.
Responsibilities
- Drive revenue through simulator rentals, food and beverage sales, and league sales.
- Recruit, hire, and train social staff, or oversee those activities.
- Evaluate employee performance to ensure daily business needs are met.
- Manage the social side of operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and staff scheduling.
- Ensure staff provide above-and-beyond service and take ownership of guest enjoyment and satisfaction.
- Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings; use that knowledge to sell and cross-sell.
- Manage the location’s Social P&L and monitor and reduce labor and other operating costs.
- Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement and local marketing.
- Collaborate with team members to align efforts and achieve business goals.
- Communicate location needs clearly and effectively to corporate representatives.
- Ensure compliance with health and safety regulations and local laws, including alcohol service laws.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability coverage
- Accident and critical illness insurance
- 401(k)
- Bonus potential of up to $20,000, depending on location
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
