General Manager Social, Golf - Leadership Talent Network

Five Iron Golf Seattle LLC•Seattle, WA

2d•$80,000 - $140,000

About The Position

Five Iron Golf’s General Manager - Social leads the social side of a location, overseeing its people, operations, and guest experience. The GM recruits, hires, trains, and coaches staff to provide exceptional service and genuine hospitality, creating fun and memorable experiences for guests. The role drives revenue through simulator rentals, food and beverage sales, and leagues while managing the location’s Social P&L and controlling labor and other operating costs. This posting is part of Five Iron Golf’s ongoing leadership talent network for current and future markets and may not correspond to an immediate opening in every market. Applications remain active for 90 days and are reviewed for current and future opportunities. Relocation may be considered depending on business need and market timing.

Requirements

At least 5 years of hospitality management experience, including at least 3 recent years as an Assistant General Manager or General Manager.
Strong leadership ability and willingness to lead by example.
Excellent communication, time management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on your feet and manage customer expectations.
Ability to work in a fast-paced environment.
Availability to be present in the space on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
Ability to obtain proper licensing and certifications for the location.

Responsibilities

Drive revenue through simulator rentals, food and beverage sales, and league sales.
Recruit, hire, and train social staff, or oversee those activities.
Evaluate employee performance to ensure daily business needs are met.
Manage social operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and staff scheduling.
Ensure staff provide above-and-beyond service and take ownership of guests’ enjoyment and satisfaction.
Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, and food and beverage offerings, and use that expertise to sell and cross-sell.
Manage the location’s Social P&L and monitor and reduce labor and other operating costs.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement and local marketing.
Collaborate with team members to align efforts and achieve business goals.
Communicate location needs clearly and effectively to corporate representatives.
Ensure compliance with health and safety regulations, local laws, and alcohol service laws.