General Manager Social, Golf - Leadership Talent Network

Five Iron Golf Detroit LLC•Detroit, MI

2d•$80,000 - $140,000

About The Position

Five Iron Golf is seeking experienced hospitality leaders for its General Manager – Social Leadership Talent Network, covering current and future markets. Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron combines golf technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. The company has 35 locations open and more than 50 in development worldwide. The General Manager - Social leads the social side of a Five Iron Golf location and is responsible for delivering fun, memorable guest experiences through exceptional service and enlightened hospitality. The role leads hiring, training, and coaching of social staff; oversees venue operations; drives revenue; and manages the location’s Social P&L. The GM builds guest loyalty and community relationships while ensuring compliance with health, safety, and local legal requirements. This is an ongoing leadership talent network listing and may not correspond to an immediate opening in every market. Applications remain active for 90 days and are reviewed for current and future opportunities. Relocation may be considered depending on business needs and market timing. The position is exempt and full-time, with nights, weekends, and holidays required. Pay is $80,000–$120,000, with location-dependent bonus potential of up to $20,000.

Requirements

At least 5 years of hospitality management experience, including at least 3 recent years as an Assistant General Manager or General Manager.
Strong leadership ability and willingness to lead by example.
Excellent communication, time management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on one’s feet and manage customer expectations.
Ability to work in a fast-paced environment.
Availability to be present in the venue on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
Ability to obtain required licensing and certifications for the location.

Responsibilities

Drive revenue through simulator rentals, food and beverage sales, and league sales.
Recruit, hire, and train social staff, or oversee those activities.
Evaluate employee performance to ensure daily business needs are met.
Manage social-side operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and staff scheduling.
Ensure staff provide above-and-beyond service and take ownership of each guest’s enjoyment and satisfaction.
Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings; use that knowledge to sell and cross-sell offerings.
Manage the location’s Social P&L and monitor and reduce labor and other operating costs.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement and local marketing.
Collaborate with team members to align efforts and achieve business goals.
Communicate location needs clearly and effectively to corporate representatives.
Ensure compliance with health and safety regulations and local laws, including alcohol service laws.