General Manager Social, Golf - Leadership Talent Network
About The Position
Five Iron Golf is building a leadership talent network for General Manager – Social roles across current and future markets as the company expands. Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron combines golf technology with hospitality-driven service across sports bars, restaurants, and entertainment venues. The General Manager – Social leads the hospitality and social operations of a location, creating fun and memorable guest experiences through exceptional service and enlightened hospitality. The role hires, trains, and coaches staff; oversees the social side of the business; drives revenue; and manages the location’s Social P&L. It also builds community relationships and ensures the venue operates safely and in compliance with applicable laws. This is an ongoing talent-network posting and may not correspond to an immediate opening in every market. Applications remain active for 90 days and are considered for current and future opportunities. Relocation may be considered depending on business need and market timing. The position is full-time and exempt, with nights, weekends, and holidays required.
Requirements
- At least 5 years of hospitality management experience, including at least 3 recent years as an Assistant General Manager or General Manager.
- Strong leadership ability and willingness to lead by example.
- Excellent communication, time management, and organizational skills.
- Upbeat energy, enthusiasm, and a positive attitude.
- Ability to think on one’s feet and manage customer expectations.
- Ability to work in a fast-paced environment.
- Availability to be present in the venue on evenings, weekends, and holidays.
- Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
- Ability to obtain proper licensing and certifications for the location.
Responsibilities
- Drive revenue through simulator rentals, food and beverage sales, and league sales.
- Recruit, hire, and train social staff, or oversee those activities.
- Evaluate employee performance to ensure daily business needs are met.
- Manage social operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and social staff scheduling.
- Ensure staff deliver above-and-beyond service and take ownership of each guest’s enjoyment and satisfaction.
- Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings; use this knowledge to sell and cross-sell offerings.
- Manage the location’s Social P&L and monitor and reduce labor and other operating costs.
- Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement and local marketing.
- Collaborate with team members to align efforts and achieve business goals.
- Communicate location needs clearly and effectively to corporate representatives.
- Ensure the location follows health and safety regulations and complies with local laws, including alcohol service laws.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability insurance
- Accident and critical illness insurance
- 401(k)
- Bonus potential of up to $20,000, depending on location
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
