General Manager Social, Golf - Leadership Talent Network

Five Iron Golf Kirkland LLC • Kirkland, WA

2d • $80,000 - $140,000

About The Position

Five Iron Golf is recruiting experienced hospitality leaders for its General Manager – Social Leadership Talent Network, which supports current and future markets as the company expands. Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron combines sports-bar, restaurant, and entertainment experiences with technology and hospitality-driven service.

The General Manager – Social leads the social side of a location and is responsible for creating fun, memorable guest experiences through exceptional service and enlightened hospitality. The role oversees staff, operations, revenue, and the location’s Social P&L, while building community relationships and ensuring compliance with health, safety, and local legal requirements. This talent-network listing may not correspond to an immediate opening in every market. Applications remain active for 90 days, and relocation may be considered depending on business need and market timing.

Requirements

• At least 5 years of hospitality management experience, including at least 3 recent years as an Assistant General Manager or General Manager.
• Strong leadership ability and willingness to lead by example.
• Excellent communication, time management, and organizational skills.
• Upbeat energy, enthusiasm, and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast-paced environment.
• Availability to be present in the space on evenings, weekends, and holidays.
• Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
• Ability to obtain proper licensing and certifications for the location.

Responsibilities

• Drive revenue through simulator rentals, food and beverage sales, and league sales.
• Recruit, hire, and train social staff, or oversee those activities.
• Evaluate employee performance to ensure daily business needs are met.
• Manage social operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and staff scheduling.
• Take ownership of guest enjoyment and ensure staff deliver above-and-beyond service and guest engagement.
• Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, and food and beverage offerings; use this knowledge to sell and cross-sell offerings.
• Manage the location’s Social P&L and monitor and reduce labor and other operating costs.
• Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement and local marketing.
• Collaborate with team members to align efforts and achieve business goals.
• Communicate location needs clearly and effectively to corporate representatives.
• Ensure compliance with health and safety regulations and local laws, including alcohol service laws.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long- and short-term disability insurance
• Accident and critical illness insurance
• 401(k)
• Bonus potential of up to $20,000, depending on location
• Relocation may be considered for the right candidate depending on business need and market timing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed