General Manager Social, Golf - Leadership Talent Network
About The Position
Five Iron Golf is seeking experienced hospitality leaders for its General Manager – Social Leadership Talent Network across current and future markets. The role leads the social side of a Five Iron Golf location and is responsible for delivering fun, memorable guest experiences through hospitality-driven service. The General Manager hires, trains, and coaches staff to provide exceptional service and genuine hospitality while helping the company grow as it expands into additional markets. The General Manager oversees location operations including leagues, simulator rental experiences, events, facilities maintenance, food and beverage service, and staff scheduling. The role drives revenue, manages the Social P&L and operating costs, builds community and customer relationships, and ensures compliance with health, safety, and local laws. This is an exempt, full-time position requiring availability to work evenings, weekends, and holidays. Pay is $80,000–$120,000, with bonus potential of up to $20,000 depending on location. Relocation may be considered based on business needs and market timing.
Requirements
- At least 5 years of hospitality management experience, including at least 3 recent years as an Assistant General Manager or General Manager.
- Strong leadership ability and willingness to lead by example.
- Excellent communication, time management, and organizational skills.
- Upbeat energy, enthusiasm, and a positive attitude.
- Ability to think on one’s feet and manage customer expectations.
- Ability to work in a fast-paced environment.
- Availability to be present in the location on evenings, weekends, and holidays.
- Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
- Ability to obtain the proper licenses and certifications for the location.
Responsibilities
- Drive revenue through simulator rentals, food and beverage sales, and league sales.
- Recruit, hire, and train social staff, or oversee those activities.
- Evaluate employee performance to ensure daily business needs are met.
- Manage social-side operations, including leagues, simulator rentals, events, facilities maintenance, food and beverage service, and staff scheduling.
- Ensure staff provide above-and-beyond service and take ownership of each guest’s enjoyment and satisfaction.
- Maintain comprehensive knowledge of products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings; use this knowledge to sell and cross-sell offerings.
- Manage the location’s Social P&L and monitor and reduce labor and other operating costs.
- Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement and local marketing.
- Collaborate with team members to align efforts and achieve business goals.
- Communicate location needs clearly and effectively to corporate representatives.
- Ensure the location follows health and safety regulations and complies with local laws, including alcohol service laws.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability insurance
- Accident and critical illness insurance
- 401(k)
- Bonus potential of up to $20,000, depending on location
- Relocation may be considered for the right candidate, depending on business need and market timing
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
