General Manager Social, Golf - Leadership Talent Network

Five Iron Golf Baltimore LLC•Baltimore, MD

4d•$80,000 - $140,000

About The Position

Five Iron Golf is seeking experienced hospitality leaders for its General Manager – Social Leadership Talent Network, spanning current and future markets. Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron combines golf technology with hospitality-driven service across sports bars, restaurants, and entertainment venues. The company has 35 locations open and more than 50 in the pipeline worldwide. This talent-network posting may not correspond to an immediate opening in every listed market; applications remain active for 90 days and are reviewed for current and future opportunities. Relocation may be considered depending on business need and market timing. The General Manager – Social oversees the social side of a Five Iron Golf location and leads staff in delivering exceptional service and memorable guest experiences. The role drives revenue across simulator rentals, food and beverage, and leagues; manages the Social P&L and operating costs; and oversees social operations, staff, events, facilities, and guest engagement. The GM builds community relationships, communicates location needs to corporate representatives, and ensures compliance with health, safety, and applicable laws. This is an exempt, full-time position. Nights, weekends, and holidays are required. Pay is $80,000–$120,000, with bonus potential of up to $20,000 depending on location. Benefits listed for full-time employees include health, dental, and vision insurance; long- and short-term disability; accident and critical illness insurance; and a 401(k).

Requirements

At least 5 years of hospitality management experience, including at least 3 recent years as an Assistant General Manager or General Manager.
Strong leadership ability and willingness to lead by example.
Excellent communication, time management, and organizational skills.
Upbeat energy, enthusiasm, and a positive attitude.
Ability to think on one’s feet and manage customer expectations.
Ability to work in a fast-paced environment.
Availability to be present in the space on evenings, weekends, and holidays.
Ability to stand, walk, and bend for long periods and maneuver up and down stairs.
Ability to obtain proper licensing and certifications for the location.

Responsibilities

Drive revenue through simulator rentals, food and beverage sales, and league sales.
Recruit, hire, and train social staff, or oversee those activities.
Evaluate employee performance to ensure daily business needs are met.
Manage social-side operations, including leagues, simulator rental experiences, event execution, facilities maintenance, food and beverage service, and staff scheduling.
Take ownership of guests’ enjoyment and ensure staff provide above-and-beyond service.
Maintain comprehensive knowledge of the company’s products and services, including technology, lessons, leagues, memberships, and food and beverage offerings; use this knowledge to sell and cross-sell offerings.
Manage the location’s Social P&L and monitor and reduce labor and other operating costs.
Build community relationships, foster customer loyalty, and encourage repeat business through proactive engagement and local marketing.
Collaborate with team members to align efforts and achieve business goals.
Communicate location needs clearly and effectively to corporate representatives.
Ensure the location follows health and safety regulations and complies with local laws, including alcohol service laws.