Front Office Receptionist (Bilingual)

Marin Community Clinics • San Rafael, CA

1d • $25 - $28

About The Position

Marin Community Clinics is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services to nearly 40,000 people annually in Marin County. The Front Office Receptionist performs clerical and client-service tasks to greet, register, and process scheduled and unscheduled clients in the reception area. This is a full-time benefited position requiring English and Spanish fluency. The schedule requires flexibility between 7:30 a.m. and 5:55 p.m., with occasional evening and weekend shifts with notice.

The receptionist supports clinic operations by assisting clients and visitors, handling calls and appointment scheduling, maintaining accurate patient and billing information, preparing charts and superbills, and coordinating messages with nurses and other staff. The role also includes collecting payments, maintaining the waiting room, and providing patients with information about payment obligations, required documents, and clinic policies.

Requirements

• High school diploma or GED.
• Bilingual in English and Spanish, with the ability to communicate effectively in both languages in person and over the phone.
• At least two years of Front Office Receptionist work experience, as stated in the posting.
• At least two years of work experience in a health-care work setting is stated in the qualifications; community health experience is preferred.
• Excellent communication and interpersonal skills.
• Initiative, attention to detail, and ability to independently follow assignments through to completion.
• Ability to use a computer and basic Microsoft Office/Outlook software, including Excel, Word, and PowerPoint.
• Ability to actively listen and ask questions to determine patient and visitor needs.
• Professional communication with patients and visitors; strong customer-service skills.
• Ability to multitask in a fast-paced clinic environment and work effectively as part of a team.
• Ability to train other staff members as needed.
• Ability to complete tasks efficiently and correctly, prioritize assignments, and apply organizational skills.
• Ability to use office equipment such as a postal electronic mailing meter and faxing/scanning equipment.
• Ability to work evening or weekend shifts as needed.
• Reliability and dependability.
• Meet immunization and fit-for-duty regulatory requirements.
• Able to sit for prolonged periods and work at a computer; use a mouse, keyboard, and headset; work amid moderate to loud noise and intermittent interruptions; and lift up to 15 pounds at times.

Nice To Haves

• Associate degree in Business Administration and/or customer-service certifications.
• Prior experience in health-care or community-health clinic customer-service environments.
• Prior experience in a customer-service-oriented environment.
• Experience with Electronic Health Records (EPIC).

Responsibilities

• Greet, welcome, and assist clients entering the waiting room; process clients with appointments and notify them of expected wait times.
• Answer inquiries about general clinic information in a professional manner.
• Answer incoming calls, assist callers, make appointments, route calls, and provide information as appropriate.
• Call clients to confirm next-day appointments and cancel or reschedule appointments based on client contract.
• Process walk-in appointment requests according to established procedures.
• Provide alternative medical service information to new clients who cannot be seen because of scheduling constraints.
• Enter and confirm billing and demographic information in the Practice Management System during check-in, including required demographic data and authorized signatures.
• Verify arrival timeliness and collect new-patient private-pay deposits.
• Document information clearly on superbills.
• Prepare charts and superbills in advance for new and established clients.
• Assist nurses by serving as a resource for overflow calls to nurses’ phone extensions.
• Take detailed messages or provide information to callers, and route nurse messages promptly.
• Handle patient payments and accurately reconcile receipts and charges.
• Keep the patient waiting room clean and orderly during clinic operating hours and notify appropriate staff about repair or maintenance needs.
• Schedule and maintain appointments in the Practice Management System, including transferred phone requests and appointments made during client discharge.
• Inform patients being scheduled about payment obligations, required documents, and clinic policies and procedures.
• Maintain control of daily superbill copies and submit them to the supervisor for reconciliation with Master Superbill Control Sheets.
• Call patients to arrange follow-up appointments or mail letters at providers’ request.
• Transfer calls to internal extensions or page overhead to locate call recipients and staff as necessary.
• Perform Care Team responsibilities described in Care Team Patient Center Medical Home procedures.
• Perform other duties as assigned.

Benefits

• Affordable health insurance and Health Reimbursement Accounts (HRA).
• Dental insurance.
• Vision insurance.
• Educational and continuing education benefits.
• Student loan repayment and loan forgiveness.
• Retirement plan.
• Group life and AD&D insurance.
• Short-term and long-term disability benefits.
• Professional fee reimbursement.
• Mileage and cell phone reimbursement.
• Scrubs reimbursement.
• Loupes reimbursement.
• Employee Assistance Programs.
• Paid holidays.
• Personal Days of Celebration.
• Paid time off.
• Extended Illness Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED