Front Office Receptionist Temporary (Bilingual)

Marin Community Clinics•San Rafael, CA

About The Position

Marin Community Clinics is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services to nearly 40,000 people annually in Marin County. Its mission is to promote health and wellness through excellent, compassionate care for all. The temporary Front Office Receptionist performs clerical and client-service tasks for greeting, registering, and processing scheduled and unscheduled clients in the reception area. A primary responsibility is making clients feel welcome. This is a full-time, benefited temporary position anticipated to last 3 to 6 months, subject to change based on operational requirements. The hourly salary range is $25.00–$28.00, depending on experience, certifications, and education.

Requirements

High school diploma or equivalent (GED).
Bilingual English and Spanish skills are required, including the ability to communicate effectively in both languages in person and over the phone.
At least 2 years of front-office receptionist work experience is required; the posting also lists 1–2 years minimum in a front-office receptionist role.
At least 2 years of work experience in a health-care setting is required in the qualification requirements; experience in a health-care or community health environment is listed as preferred in the qualifications section.
High initiative, attention to detail, and ability to independently follow assignments through to completion.
Excellent communication and interpersonal skills.
Ability to use a computer and basic Microsoft Office/Outlook software, including Excel, Word, and PowerPoint.
Active listening skills and ability to ask questions to determine patients’ and visitors’ needs.
Professional communication with patients and visitors.
Ability to multitask in a fast-paced clinic setting and work in a team environment.
Ability to train other staff members as needed.
Ability to complete tasks efficiently and correctly and provide a high level of customer service.
Ability to prioritize assignments and apply organizational skills and attention to detail.
Ability to use office equipment, including a postal electronic mailing meter and faxing/scanning equipment.
Excellent reliability and dependability.
Fulfill immunization and fit-for-duty regulatory requirements.
Ability to work evenings or weekend shifts as needed.
Prolonged periods of sitting at a desk and working on a computer; use of a mouse, keyboard, and headset; exposure to moderate to loud noise and intermittent interruptions; ability to lift up to 15 pounds at times.

Nice To Haves

Associate degree in Business Administration and/or customer-service certifications.
Prior experience in health-care or community health clinic customer-service-oriented environments.
Prior experience in a customer-service-oriented environment.
Experience with Electronic Health Records (EPIC).

Responsibilities

Greet, welcome, and assist clients entering the waiting room; process clients with appointments and notify them of expected wait times.
Answer inquiries about general clinic information while maintaining a professional demeanor.
Answer incoming calls, assist callers, make appointments, route calls, or provide information as needed.
Call clients to confirm next-day appointments and perform cancellations or rescheduling based on client contract.
Process walk-in appointment requests according to established procedures and provide alternative medical-service information to new clients who cannot be seen because of scheduling constraints.
Enter and confirm billing and demographic data in the Practice Management System during check-in, including demographic information and authorized signatures.
Verify arrival timeliness, collect new-patient private-pay deposits, and document information clearly on the superbill.
Prepare charts and superbills in advance for new and established client appointments.
Assist nurses by handling overflow calls to nurses’ phone extensions, taking detailed messages or providing information, and routing nurse messages promptly.
Handle patient payments and accurately reconcile receipts and charges.
Keep the patient waiting room clean and orderly during clinic operating hours and notify appropriate staff of repair or maintenance needs.
Schedule and maintain appointments in the Practice Management System, including transferred phone requests and appointments made during client discharge.
Inform patients being scheduled about payment obligations, required documents, and clinic policies and procedures.
Maintain control of daily superbill copies and submit them to the supervisor for reconciliation with Master Superbill Control Sheets.
Call patients to make follow-up appointments or mail letters at providers’ request.
Transfer calls to internal extensions or page overhead to locate call recipients and staff as needed.
Perform Care Team responsibilities outlined in the Care Team Patient Center Medical Home procedures.
Perform other duties as assigned.