Front Office Receptionist Temporary (Bilingual)

Marin Community Clinics • San Rafael, CA

3d • $25 - $28

About The Position

Marin Community Clinics is a multi-clinic network providing integrated primary care, dental, behavioral, specialty, and referral services in Marin County. The Temporary Front Office Receptionist performs clerical and client-service tasks involved in greeting, registering, and processing scheduled and unscheduled clients in the reception area. Welcoming clients is a primary responsibility. This is a temporary, full-time benefited position anticipated to last 3 to 6 months, subject to change based on operational requirements. The role requires bilingual English and Spanish skills and a minimum of two years of front office receptionist experience. The hourly salary range is $25.00 to $28.00, depending on experience, certifications, and education.

Requirements

• High school diploma or equivalent (GED).
• Bilingual English and Spanish skills required, including effective communication in person and over the phone.
• At least two years of front office receptionist work experience required; the qualifications section also lists a minimum of 1–2 years in a receptionist role.
• A minimum of two years of health-care work experience is stated in the qualifications; health-care or community health experience is preferred.
• Excellent communication and interpersonal skills.
• Initiative, attention to detail, and ability to follow assignments through independently to completion.
• Ability to use a computer and basic Microsoft Office/Outlook software, including Excel, Word, and PowerPoint.
• Active listening and ability to ask questions to determine patients’ and visitors’ needs.
• Professional communication with patients and visitors; strong customer-service skills.
• Ability to multitask in a fast-paced clinic setting, work in a team, train other staff as needed, and complete tasks efficiently and correctly.
• Ability to prioritize assignments and apply organizational skills and attention to detail.
• Ability to use office equipment, including a postal electronic mailing meter and faxing/scanning equipment.
• Ability to work evening or weekend shifts as needed.
• Reliability and dependability.
• Fulfill immunization and fit-for-duty regulatory requirements.
• Prolonged sitting at a desk and working on a computer; use of a mouse, keyboard, and headset; ability to lift up to 15 pounds at times.

Nice To Haves

• Associate degree in Business Administration and/or customer service certifications.
• Prior experience in health-care or community health clinic customer-service environments.
• Prior experience in a customer-service-oriented environment.
• Experience with Electronic Health Records (EPIC).

Responsibilities

• Greet, welcome, and assist clients entering the waiting room; process clients with appointments and inform them of expected wait times.
• Answer questions about general clinic information while maintaining a professional demeanor.
• Answer incoming calls, assist callers, schedule appointments, route calls, or provide information as needed.
• Call clients to confirm next-day appointments and make cancellations or rescheduling changes based on client contract.
• Process walk-in appointment requests according to established procedures and provide alternative medical service information when new clients cannot be seen due to scheduling constraints.
• Enter and confirm billing and demographic information in the Practice Management System during check-in, including required demographic data and authorized signatures.
• Verify arrival timeliness and collect new-patient private-pay deposits.
• Document clearly on superbills; prepare charts and superbills in advance for new and established clients.
• Assist nurses by handling overflow calls to nurses’ phone extensions; take detailed messages or provide information and route nurse messages promptly.
• Handle patient payments and accurately reconcile receipts and charges.
• Keep the patient waiting room clean and orderly during clinic hours and notify appropriate staff about repairs or maintenance.
• Schedule and maintain appointments in the Practice Management System, including transferred phone requests and appointments made during client discharge.
• Inform patients being scheduled about payment obligations, required documents, clinic policies, and procedures.
• Maintain control of daily superbill copies and submit them to the supervisor for reconciliation with Master Superbill Control Sheets.
• Call patients to arrange follow-up appointments or mail follow-up letters at providers’ request.
• Transfer calls to internal extensions or page overhead to locate recipients and staff as necessary.
• Carry out Care Team responsibilities described in the Care Team Patient Center Medical Home procedures.
• Perform other duties as assigned.

Benefits

• Affordable health insurance and Health Reimbursement Accounts (HRA).
• Dental and vision insurance.
• Educational and continuing education benefits.
• Student loan repayment and loan forgiveness.
• Retirement plan.
• Group life and AD&D insurance.
• Short-term and long-term disability benefits.
• Professional fee reimbursement.
• Mileage and cell phone reimbursement.
• Scrubs reimbursement.
• Loupes reimbursement.
• Employee Assistance Programs.
• Paid holidays.
• Personal Days of Celebration.
• Paid time off.
• Extended Illness Benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED