Front Office Receptionist

Lower Lights Christian Health Center•Columbus, OH

1d•Hybrid

About The Position

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2021, we served over 12,000 patients - with approximately 28% being uninsured - and totaled 50,000+ medical encounters! Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral health care, 340B pharmacy, nutritional assistance programs, and more. The Front Office Receptionist serves as a liaison between patients, medical support staff, contact center, and other sites. They greet and check in patients, use and update patient charts, collect patient co-pays, and facilitate the flow of patients through a pre-determined schedule of appointments at Lower Lights’ sites. They also greet and direct non-patient visitors as they arrive.

Requirements

High School diploma or equivalent (required)
Computer experience required
One to three years experience in a physician’s office (required)
Reliable personal transportation is required at all times for successful performance in this role (required)
Physical ability necessary for sitting, bending, walking, stretching, standing and occasional lifting.

Nice To Haves

English/Spanish Fluency (preferred)
Knowledge of medical terminology and professional office practice and procedures preferred
experience using an EMR / EHR system preferred
Cash handling experience preferred

Responsibilities

Greet patients and visitors in a prompt, courteous and professional manner.
Register new and existing patients upon their arrival, including assuring accurate completion of required paperwork, and verification of and updates to key patient demographic and financial information.
Validate patient insurances with each visit, and update their insurance as needed.
Establish accurate sliding fees for patients who qualify, and obtain and verify all documentation required for a sliding fee.
Collect co-pays from patients as required, and accurately enter them into patient’s records.
Close payment batch at the end of each work day, ensuring that batch paperwork and receipts match.
Maintain appointment schedules and follow office scheduling procedures.
Communicate appropriately with patients as necessary, using medical interpretation tools to communicate with patients for in-person conversations, phone conversations, and to leave voicemails for non-English speaking patients.
Understand and adhere to LLCHC employee policies, including attendance standards.
Prepare and print any encounter forms/face sheets for patients to complete as they arrive.
Accurately enter patients’ personal data and demographics into the EMR.
Stay current each day on the scanning of patient front office documents into the EMR.
Document medication refill requests completely and clearly in the medical record.
Assure documentation is legible, professional and completed in a timely manner.
Complete any patient reminder calls, rescheduling calls, and other follow-up phone calls to patients, using medical interpretation tools where required.
De-escalate upset patients as needed, involving Practice Manager when necessary for safety and patient satisfaction.
Practice fire safety and be knowledgeable of all general emergency procedures.
Demonstrate cooperative behavior in interactions with coworkers.
Participate in welcoming and orienting new staff.
Demonstrate effective time management and organizational skills.
Appropriately apply the policies and procedures of Lower Lights Christian Health Center.
Be very flexible in adapting to individual site workflows.
Accept and perform all other work-related duties as assigned by the Practice Manager.
Keep work area clean and well organized.
Confine the taking of meals to an identified break room, or other non-clinic, non-patient facing areas.
Inform Practice Manager of need for office supplies, well in advance of depletion.
Attend required meetings and in-service education programs.
Participate on committees as requested by leadership.
Continue education in order to remain current on policy and procedures of the medical office.