Front Desk

Good Hospitality Services•Ft Myers, FL

About The Position

Responsible for registering guests, assigning rooms, and checking out guests promptly and courteously. The position provides routine and varied information to guests and fellow employees in a courteous, pleasant, and tactful manner. The Front Desk employee handles reservations and inquiries, supports guest services and hotel operations, maintains accurate records and cash procedures, and follows company policies and safety standards. The role also includes inspecting conference rooms and common areas and washing, drying, and folding laundry during the shift.

Responsibilities

Receive shift instructions and drawer from the Manager and review the Front Desk Log.
Count and verify bills and coins in the drawer.
Generate current house status and pre-registration reports.
Compare housekeeping reports with house status, resolve discrepancies with housekeeping, and perform daily bucket checks.
Check in guests, establish credit, and assign rooms according to standard operating procedures.
Verify guest history information, issue guest room keys, and answer guest inquiries.
Answer the switchboard promptly, relay calls, and record messages.
Receive and sort incoming mail and prepare outgoing mail.
Pre-block and pre-register groups or tours as assigned.
Receive documents and place wake-up calls.
Post incidental charges to guest folios.
Check out guests, finalize folios, collect payment, and obtain guest room keys.
Resolve customer complaints and record specific complaint information.
Maintain and clean the immediate work area.
Balance the drawer at the end of the shift, prepare the cash drop, and record it on the Cash Drop Log.
Record significant information in the Front Desk Log.
Maintain compliance with company policies, practices, procedures, and safety standards.
Inspect conference rooms and common areas each day to ensure security standards are met.
Report to work in a clean, pressed uniform.
Stay familiar with local competition and rates.
Attend and participate in staff meetings.
Handle incoming reservations and record them properly.
Stay familiar with local areas surrounding the hotel, including restaurants and gas stations.
Handle phone and in-person inquiries and give property tours when possible.
Perform daily area hotel availability checks.
Wash, dry, and fold laundry during the shift according to Laundry Attendant guidelines.
Perform other duties as needed, assigned, or requested.