Front Desk

Dave & Buster's Inc.•Tampa, FL

18h•$15 - $17

About The Position

The Front Desk and Host position creates a positive, welcoming first impression for Guests at Dave & Buster’s. The role guides Guests through retail, game rental, and dining experiences while helping deliver an enjoyable combination of food, drinks, and games. It requires effective communication, a friendly demeanor, and the ability to assist multiple Guests while generating enthusiasm for the venue. The position supports front-of-house operations by greeting and directing Guests, managing seating and wait times, processing transactions, handling merchandise and game rentals, and keeping the front desk and host station stocked, clean, and organized. Team Members work cooperatively with colleagues and notify a Manager of problems or dissatisfied Guests.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be able to communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Must be able to respond calmly to dissatisfied Guests and bring issues to a Manager’s attention.
Must follow dress guidelines and maintain a neat, clean, professional appearance.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, walk or stand for 100% of the shift, and reach, bend, and stoop frequently.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to work days, nights, and/or weekends as required.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Welcome Guests with a positive attitude, guide them through the venue, and bid them farewell while inviting them to return.
Coordinate game rentals, merchandise sales, and telephone inquiries.
Keep the immediate supervisor informed about significant problems and take corrective action or suggest alternatives when appropriate.
Prepare the area for shifts by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; ensure menus are clean and stocked and other supplies are replenished.
Discuss problem areas with a Manager and notify a Manager of Guests who appear unhappy.
Conduct merchandise inventory during and after a shift, if applicable.
Maintain cooperative working relationships with other Team Members and assist them as needed or as business requires.
Help manage table turns by identifying open tables and bussing and cleaning tables as needed.
Rotate seating according to guidelines and manage the flow of Guests from the front doors.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware when Guests are seated.
Accurately calculate bill transactions, process Guest transactions, and reconcile monies from assigned banks.
Complete To Go order transactions and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.