Front Desk

Redstone Animal Hospital • Littleton, CO

1d • Onsite

About The Position

Redstone Animal Hospital is a fast-growing, six-doctor small-animal practice serving the community and local humane society. The hospital’s team provides veterinary care in a state-of-the-art facility, guided by integrity, compassion, respect, calmness, teamwork, and a positive attitude.

The veterinary Customer Service Representative schedules appointments and follow-up calls for the veterinarians, checks patients in and out, updates patient and owner records, and processes payments. The role requires strong organization and multitasking, excellent telephone and in-person customer service, and the ability to remain calm in stressful situations.

Requirements

• High school diploma or equivalent.
• Able to lift at least 40 pounds.
• Basic math and computer skills.
• Strong organizational and multitasking skills.
• Excellent telephone and in-person customer service skills.
• Ability to remain calm in stressful situations.
• Comfortable working with animals.

Nice To Haves

• Experience with Avimark is a plus but is not required.

Responsibilities

• Answer the six-line phone system and route client inquiries appropriately.
• Check patients in when they arrive and record canine patients’ weight.
• Complete tasks and calls on the critical follow-up list.
• Confirm next-day appointments and procedures not confirmed through the reminder system.
• Complete surgery paperwork for next-day drop-offs.
• Monitor Gmail for incoming and outgoing communications and appointment requests.
• Attach specialty and emergency visit records to patient charts and task the veterinarian for review.
• Maintain knowledge of heartworm prevention, flea and tick control, and puppy and kitten vaccine schedules.
• Process prescription refill requests and verify refills with a veterinarian when needed.
• Assist with the drive-through pharmacy.
• Receive drop-off lab samples and ensure they are appropriately labeled with printed requisitions.
• Audit records to ensure charges are accurately captured and SOAP notes are entered properly.
• Assist with triage scheduling and check-in for emergency or add-on appointments.
• Review the scan folder, upload documents, and assign them to the correct patient files.
• Communicate across departments when technician appointments arrive for treatment.
• Schedule appointments and follow-up calls for veterinarians.
• Check patients in and out, update patient and owner information, and process payments.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for career advancement and professional development.
• Health benefits package.
• 401K.
• Employee discounts on veterinary services and products.
• Positive and supportive work environment with a focus on work-life harmony.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED