Front Desk Support (Student)

American University • Washington, DC

2d

About The Position

Career Development at the Kogod School of Business at American University supports undergraduate and graduate business students in their professional development. Front Desk Coordinators are student employees who serve as the first point of contact for office visitors, including students, employers, alumni, faculty, and staff. They provide administrative and customer service support in a fast-paced, student- and employer-facing environment. This position is available only to enrolled American University students and is part-time, with an expected schedule of 8–15 hours per week. The hourly salary is $18.40.

Student employees receive cross-training in front desk operations, event setup and support, and social media assistance, and are expected to help in these areas as needed. Employees must be willing to sign and adhere to a confidentiality agreement to protect student records and other sensitive information. The role also requires the ability and willingness to lift up to 25 pounds and assist with moving furniture and equipment during event setup and teardown.

Requirements

• Must be an enrolled American University student pursuing an undergraduate degree.
• Strong leadership and communication skills.
• Strong organizational skills and attention to detail.
• Flexibility, initiative, and the ability to multitask and work independently as well as on a team.
• Maturity and a high level of professionalism, particularly when building and maintaining relationships with prospective and visiting employers.
• Proficiency with Microsoft Office products.
• Willingness to sign and adhere to a confidentiality agreement protecting student records and other sensitive information.
• Ability and willingness to lift up to 25 pounds and assist with moving furniture and equipment during event setup and teardown.

Nice To Haves

• Kogod undergraduate student.
• Availability for both the fall and spring semesters.

Responsibilities

• Staff the front desk during scheduled business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Greet guests, answer phones, and respond to or redirect messages sent to the Kogod Career Development email account.
• Help students make and check in for appointments with Career Development staff and Peer Consultants.
• Support and troubleshoot student and employer issues with Handshake, Kogod’s job and internship platform.
• Support the Kogod Talent Network system, monitor its email inbox, troubleshoot basic issues, and answer basic questions about the system.
• Monitor and assess the Document Review process in KTN, request feedback, and approve undergraduate resumes based on established criteria.
• Create alumni accounts.
• Review and approve content, including blog posts and videos, for UConnect, the career website platform.
• Assist with content creation, social media support, and presentation development.
• Support office operations and administrative projects, including data entry, filing, copying, and maintaining shared spaces.
• Provide backup assistance with event and space setup, including preparing the lounge for events or meetings.
• Assist with event setup and teardown, including moving furniture and equipment, as needed.

Benefits

• Gain experience in time management and customer service.
• Build a professional network and develop networking skills.
• Interact with students, staff, faculty, and employers while supporting career services and recruiting activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed