Front Desk & Support

SafeNest•Las Vegas, NV

About The Position

The Front Desk & Support position supports front desk operations at the SafeNest administrative office and serves as a first point of contact for clients, community members, and donors. The role includes screening clients for services, managing counseling intakes, scheduling appointments, and operating the phone system. It also leads the front desk team by providing training and guidance and coordinating activities to support smooth operations. Maintaining a welcoming, trauma-informed environment for clients and staff is a priority. The position also manages multiple databases, supports the clinical team, and helps foster a positive, client-centered atmosphere. This is a non-exempt, hourly position in the One Safe Place department. It reports to the Front Desk Manager, is listed at 40 hours per week, and has a salary range of $17.00 per hour. The job description notes that duties are not all-inclusive and that the employee may be assigned other reasonably related duties by a supervisor or management.

Requirements

Demonstrated problem-solving ability, including gathering information, developing alternative solutions, and using logic and reasoning when addressing emotional topics.
Clear oral communication skills, active listening, ability to seek clarification, and thoughtful responses in positive and challenging situations.
Ability to communicate effectively with all clients, including clients enrolled in Batter’s Intervention Program and Anger Management classes.
Clear and concise written communication, with accurate spelling and grammar and the ability to adapt writing to the audience.
Ability to balance individual and team responsibilities, value others’ perspectives, accept feedback, and support team success.
Respect and sensitivity toward cultural differences and diversity, and commitment to promoting a respectful, harassment-free environment.
High ethical standards, adherence to SafeNest’s core values, and consistent confidentiality and discretion.
Ability to follow policies and procedures while supporting organizational goals and objectives.
Sound judgment and the ability to make informed decisions, explain choices, and involve appropriate people in a timely manner.
Effective time and resource management, task prioritization, and realistic action planning.
Professionalism under pressure, respectful treatment of others, accountability, and follow-through on commitments.
Dependability, punctuality, ownership of actions, and ability to follow management direction.
Willingness to work extra hours when necessary to achieve organizational goals.

Nice To Haves

Proficiency in both English and Spanish is preferred.

Responsibilities

Maintain strict confidentiality when handling client information and adhere to HIPAA regulations.
Assess and redirect crisis calls to the main office crisis line, determine callers’ eligibility for services, and provide referrals.
Pre-screen callers for domestic violence, sexual violence, and batterers’ treatment counseling groups.
Coordinate and schedule orientations, intake sessions, and ongoing counseling appointments with therapists.
Conduct initial phone interviews with clients compassionately and empathetically, gathering essential information.
Greet and direct clients and visitors to appropriate staff in a welcoming and supportive manner.
Assist donors presenting in-kind donations with professionalism and appreciation.
Maintain accurate, complete, and timely client files and data entry in accordance with supervisor guidelines.
Support the collection and documentation of client fee payments according to operational procedures.
Process counseling referrals from external agencies, including CPS, courts, and partner organizations.
Work with court-ordered clients for the Batter’s Intervention Program and Anger Management classes.
Accept, distribute, and organize incoming mail and packages for office staff.
Participate in team meetings, agency staff meetings, and required training sessions.
Collaborate effectively with volunteers and staff to support smooth office operations.
Conduct insurance verifications for clients enrolled in counseling programs.
Perform other reasonably related duties as assigned by the immediate supervisor or management.