Front Desk Support

CiminoCare•Citrus Heights, CA

About The Position

CiminoCare is hiring a Front Desk Support employee for Citrus Heights Terrace in Citrus Heights, California. This full-time position is scheduled Monday through Friday, 8:30 a.m. to 5 p.m. The role provides customer service as the facility’s first point of contact, greeting visitors, answering and routing phone calls, directing guests, maintaining confidentiality, and providing administrative support. The employee helps manage the flow of people through the facility and ensures administrative tasks are completed accurately and on time. The role also supports community security and residents, including ensuring residents do not leave the building unattended and helping maintain a welcoming lobby.

Requirements

High school diploma or equivalent.
Customer service experience.
Good physical and mental health.
Maintain a well-groomed, professional appearance.
Speak and understand English.
Effective interpersonal and communication skills.
Strong organizational and leadership skills.
Good judgment and problem-solving ability.
Ability to understand and follow written and/or verbal directions.
Ability to establish and carry out priorities within established time frames.

Responsibilities

Welcome visitors warmly and direct them to their desired locations.
Maintain community security and cover the front lobby, ensuring residents do not leave the building unattended.
Require guests to sign in and out.
Answer phones cheerfully, route calls to the appropriate individuals, and take and relay messages when voicemail is unavailable.
Communicate and interact effectively, provide stability, and act as a role model for residents and facility staff.
Respect each resident’s rights, dignity, and individuality.
Respond to questions about the facility and the care and services provided.
Tour prospective residents and their families around the community, obtain pertinent information, and complete inquiry forms.
Maintain current knowledge of resident status, census, personnel, and other relevant information.
Coordinate incoming and outgoing mail and deliver resident mail promptly.
Maintain an organized work area and a tidy, welcoming lobby.
Redirect sleepy residents to their rooms.
Accept applications for posted job openings and route them to the appropriate supervisor.
Receive and receipt rent checks and perform bookkeeping as directed.
Create files for residents receiving Home Health Services and ensure visits are documented.
Assist residents with smoking privileges.
Schedule appointments as directed.
Perform filing, auditing, faxing, and email tasks as needed.
Perform other assigned duties.