Front Desk Support (Bilingual Vietnamese)
About The Position
The Front Desk Support staff performs clerical functions to support efficient Radiology Clinic operations and enhance the patient experience. This role provides administrative support to the multispecialty Radiology department and often serves as the first point of contact for patients by phone or at check-in. The employee is expected to provide a welcoming, efficient experience for patients from all backgrounds while demonstrating FTOC’s core values. This is an in-person position. The employee’s schedule may vary based on organizational, staffing, community, and patient needs, and may be modified accordingly. Hours of operation are Monday through Friday, 8 a.m. to 8 p.m.; employees must also be willing to work Saturdays and rotate through radiology suites and weekend schedules as assigned. The employee may be required to drive to FTOC facilities as needed. The role requires sitting for extended periods and occasionally lifting or moving up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Fluency in Vietnamese is required.
- High-energy, enthusiastic personality.
- Computer literacy.
- Willingness to work Saturdays.
- One year of medical/healthcare office receptionist experience and knowledge of medical terminology.
Responsibilities
- Answer incoming calls and provide customer service in accordance with FTOC standards.
- Schedule imaging exams and procedures across radiology modalities based on physician orders.
- Verify insurance eligibility, benefits, and authorization requirements before scheduling or patient arrival.
- Confirm and update patient demographics and ensure accurate identification and documentation.
- Inform patients of financial obligations, collect check-in payments, and issue receipts.
- Prepare required diagnostic exam paperwork, including imaging orders, lab results, insurance documentation, and authorizations.
- Maintain patient information in the EMR/PACS, including scanning, uploading, and documenting exam-related details.
- Protect patient confidentiality and secure workstations and medical records in accordance with HIPAA.
- Distribute imaging reports and records to referring providers in accordance with HIPAA guidelines.
- Assist with medical-records requests, including subpoenas.
- Maintain a clean, organized, and professional workstation and contribute to a safe, compliant work environment.
- Participate in departmental quality-improvement initiatives and follow established policies and procedures.
- Perform front-office functions, including check-in/check-out and Start-of-Day and End-of-Day payment procedures with assigned team members.
- Rotate through radiology suites and weekend schedules as assigned by management.
- Maintain required certifications and training in accordance with departmental and organizational standards.
- Perform other administrative or operational duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
