Front Desk Support (Bilingual Spanish)

Families Together Of Orange County•Westminster, CA

2d•Onsite

About The Position

Front Desk Support staff perform clerical functions that help ensure efficient operation of the Radiology Clinic and a positive patient experience. The role provides administrative support to the multispecialty Radiology department and often serves as patients’ first point of contact, including by phone and at check-in. The employee is expected to provide a welcoming, efficient experience for patients of all backgrounds while demonstrating FTOC’s core values. This is an in-person position in Westminster, California. Employees work on-site for scheduled shifts; schedules vary according to organizational, staffing, community, and patient needs. Hours of operation are Monday through Friday, 8 a.m. to 8 p.m., and employees must be willing to work Saturdays. The employee may need to drive to FTOC facilities, sit for extended periods, and occasionally lift or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Fluency in Spanish and English is required.
One year of medical or healthcare office receptionist experience.
Knowledge of medical terminology.
Computer literacy.
High-energy, enthusiastic personality.
Willingness to work Saturdays.
Ability to work on-site for scheduled shifts.
Ability to sit for extended periods.
Ability to occasionally lift or move up to 25 pounds.
May be required to drive to FTOC facilities as needed.

Responsibilities

Answer incoming calls and provide customer service in accordance with FTOC standards.
Schedule imaging exams and procedures across radiology modalities based on physician orders.
Verify insurance eligibility, benefits, and authorization requirements before scheduling or patient arrival.
Confirm and update patient demographics and ensure accurate patient identification and documentation.
Inform patients of financial obligations, collect payments at check-in, and issue receipts.
Prepare paperwork for diagnostic exams, including imaging orders, lab results, insurance documentation, and authorizations.
Maintain and update patient information in the EMR/PACS, including scanning, uploading, and documenting exam details accurately.
Protect patient confidentiality and secure workstations and medical records in compliance with HIPAA.
Distribute imaging reports and records to referring providers in accordance with HIPAA guidelines.
Assist with processing medical records requests, including subpoenas.
Maintain a clean, organized, and professional workstation and contribute to a safe, compliant work environment.
Participate in departmental quality improvement initiatives and follow established policies and procedures.
Perform front office functions, including check-in/check-out and Start-of-Day and End-of-Day payment procedures with assigned team members.
Rotate through radiology suites and weekend schedules as assigned by management.
Maintain required certifications and training.
Perform other assigned administrative or operational duties within the role’s scope.