Front Desk Receptionist - Bilingual Spanish

National Vision•Orlando, FL

About The Position

America’s Best, part of National Vision, is hiring a bilingual Spanish Front Desk Receptionist to welcome customers, support patient scheduling, maintain organized records, and help store operations run smoothly. The role provides prompt, courteous service to customers in person and by phone while following safety protocols. Stores are closed every Sunday.

Requirements

Fluent in reading and speaking both English and Spanish.
Strong customer service skills.
Strong organizational skills.

Nice To Haves

Experience as a receptionist, front office representative, or in a similar role.
0–2 years of related experience or training.
Experience handling multiple phone lines.

Responsibilities

Provide high-quality customer service while following safety protocols.
Help ensure a smooth flow of customers through the store.
Answer, screen, and forward incoming phone calls according to National Vision protocol.
Process managed care plans and obtain documentation information from insurance companies as needed.
Provide customers with basic, accurate information.
Schedule and confirm appointments, follow-up visits, and classes.
File patient records daily and pull files for the next day's appointments.
Check order status and notify customers when orders arrive or are delayed.
Keep the reception area tidy and presentable with necessary materials.
Receive, sort, and distribute daily mail and deliveries, and maintain office-supply inventory.
Participate in regularly scheduled mandatory communication meetings.