Front Desk Support (Bilingual Vietnamese)
About The Position
Front Desk Support staff perform clerical and administrative functions that support the Radiology Clinic and enhance the patient experience. As a first point of contact by phone and at patient check-in, this role helps provide a welcoming, efficient experience for patients of all backgrounds while demonstrating FTOC’s core values. The position supports a multispecialty Radiology department and requires fluent Vietnamese and English. This is an on-site position. The clinic operates Monday through Friday, 8 a.m. to 8 p.m.; employee schedules vary according to organizational, staffing, community, and patient needs, and may be modified accordingly. Employees must be willing to work Saturdays and may rotate through radiology suites and weekend schedules as assigned. The employee may need to drive to FTOC facilities, sit for extended periods, and occasionally lift or move up to 25 pounds. Reasonable accommodations may be made for essential job functions.
Requirements
- Fluency in Vietnamese; required.
- High-energy, enthusiastic personality.
- Computer literacy.
- Willingness to work Saturdays.
- One year of medical or healthcare office receptionist experience.
- Knowledge of medical terminology.
Responsibilities
- Answer incoming calls and provide customer service in accordance with FTOC standards.
- Schedule imaging exams and procedures across radiology modalities based on physician orders.
- Verify insurance eligibility, benefits, and authorization requirements before scheduling or patient arrival.
- Confirm and update patient demographics and ensure accurate patient identification and documentation.
- Inform patients of financial obligations, collect payments at check-in, and issue receipts.
- Prepare paperwork for diagnostic exams, including imaging orders, lab results, insurance documentation, and authorizations.
- Maintain patient information in the EMR/PACS, including scanning, uploading, and documenting exam-related details.
- Protect patient confidentiality and secure workstations and medical records in accordance with HIPAA.
- Distribute imaging reports and records to referring providers in accordance with HIPAA guidelines.
- Assist with medical records requests, including subpoenas.
- Maintain an organized, clean, and professional workstation and contribute to a safe, compliant work environment.
- Participate in departmental quality improvement initiatives and follow established policies and procedures.
- Perform front-office functions, including check-in and check-out and Start-of-Day and End-of-Day payment procedures with assigned team members.
- Rotate through radiology suites and weekend schedules as assigned by management.
- Maintain required certifications and training.
- Perform other administrative or operational duties as assigned by a supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
