Front Desk Representative (Temporary)

Arrowhead Orthopaedics•Rancho Cucamonga, CA

6d•Onsite

About The Position

The Front Desk Representative performs primarily clerical tasks in Arrowhead Orthopaedics clinics and supports patient service and clinic operations. The role requires availability for 40 hours per week, flexibility in scheduling, and work of no more than five days per week. The representative schedules and monitors assigned physicians’ schedules to keep them fully booked while complying with the clinic’s 20-minute wait-time policy. The position involves high-volume work and daily access to confidential patient files, which must be handled with privacy, discretion, and professionalism. The role is under the supervision of the Clinical Manager.

Requirements

High school diploma or equivalent.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software programs including Microsoft Outlook.
Strong telephone etiquette, superior customer service, and professional communication skills.
Ability to be flexible and multitask in a stressful setting.
Positive communication and professional interpersonal skills, including tact, diplomacy, and respect.
Professional workplace conduct, including appropriate appearance, communication, attendance, reliability, and teamwork.
Strong organization, time management, and productivity skills; maintain an orderly and neat work area.
Willingness to help others succeed.
Submit to and obtain a negative result on a pre-employment drug screening.
Pass a background check.
Be legally authorized to work in the United States; employment eligibility will be verified in accordance with applicable federal requirements.

Nice To Haves

Bilingual abilities.

Responsibilities

Greet patients, manage daily check-ins, explain clinic forms, and monitor wait times to meet clinic scheduling and wait-time standards.
Schedule, coordinate, and reschedule patient appointments to optimize physician schedules.
Verify insurance eligibility by scanning appropriate documentation and collect co-pays.
Answer multi-line phones and route faxes and medical documents.
Handle patient files, including hand-carrying X-rays when required.
Direct patients to locations such as the imaging center, hand center, physical therapy, or other offices.
Assist patients with special needs, including wheelchair assistance.
Comply with HIPAA laws and regulations and maintain confidentiality of patient records.
Perform other duties and responsibilities as assigned to support operational needs.
Follow safety program requirements, including safe work practices, training, use of protective equipment, and reporting safety concerns or hazards.
Follow the employer’s code of conduct and maintain ethical and professional conduct.