Front Desk Agent (Temporary)

IHG•United States,

2d•$26 - $31

About The Position

The Front Desk Agent creates a memorable, welcoming experience for hotel guests by handling transactions, providing local insights, and anticipating guest needs. The role manages bookings and check-in/check-out, assists guests with requests and concerns, and helps maintain a safe and comfortable stay. The agent also serves as a brand ambassador and supports colleagues with ad-hoc duties.

Requirements

Strong communication skills and an approachable manner.
Problem-solving skills.
Fluency in the local language.
Reading, writing, basic mathematics, and computer skills.
Flexibility to work night, weekend, and holiday shifts.
High school diploma or qualification.
Ability to lift, push, and pull objects up to 50 lbs (23 kg), including bending and kneeling.
At least one year of front desk or guest service experience is ideal.

Nice To Haves

Additional language skills.
A college or university degree.
At least one year of front desk or guest service experience.

Responsibilities

Welcome guests and create a positive first impression.
Acknowledge IHG Rewards Club members and returning guests in person or by phone.
Take and manage guest bookings, identify upselling opportunities, and explain ways to improve guests’ stays.
Handle cash and credit transactions.
Check guests in and out, verify identification, issue room keys, and control and release safety deposit boxes.
Record and act on guest preferences and handle messages, requests, questions, and concerns.
Assist guests with matters such as billing issues and local information, and involve management when necessary.
Follow safety procedures, report incidents, and wear required protective gear.
Maintain a professional appearance and represent the brand.
Stay informed about the day’s events and activities.
Assist colleagues with other ad-hoc duties as needed.