Part-Time Front Desk Agent (Temporary)

Desert Hospitality Management, LLC•Tucson, AZ

About The Position

The Front Desk Agent provides high-quality service to hotel guests in an attentive, courteous, and efficient manner. The role includes checking guests in and out, welcoming guests, responding knowledgeably to service questions and requests, and collecting payment for services rendered during guests’ stays. This is a temporary, part-time position with potential to become permanent.

Requirements

  • High school diploma or equivalent.
  • Strong computer skills.
  • Financial knowledge and the ability to understand financial information and data and perform basic arithmetic.
  • Valid driver’s license for the appropriate state and a motor vehicle record in good standing.
  • Ability to communicate information and ideas clearly, both orally and in writing.
  • Ability to work effectively in stressful, high-pressure situations.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to assimilate complex information and data from disparate sources and adjust or modify it to meet a particular need.
  • Ability to remain on one’s feet throughout the entire shift.
  • Ability to perform light work, exerting up to 30 pounds of force occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Availability for long hours when required, including nights and weekends.

Nice To Haves

  • Some customer service experience.

Responsibilities

  • Check guests in and out of the hotel.
  • Provide attentive, courteous, and efficient service to guests.
  • Welcome guests and respond to service questions and requests.
  • Collect payment for services rendered during guests’ stays.
  • Listen to and address concerns and issues raised by guests and team members.
  • Anticipate, prevent, identify, and resolve workplace problems.
  • Prioritize departmental functions to meet due dates and deadlines.
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