Front Desk Representative (Temporary)

Arrowhead Orthopaedics•Rancho Cucamonga, CA

7d•Onsite

About The Position

The Front Desk Representative performs primarily clerical tasks in AO clinics and is responsible for scheduling and monitoring assigned physicians’ schedules so they are fully booked while meeting the AO 20-minute wait-time policy. The role involves high-volume work and daily handling of confidential patient files, which must be managed with privacy, discretion, and professionalism. The employee must be available 40 hours per week, work no more than five days per week, and remain flexible in their schedule to support efficient service. The position is supervised by the Clinical Manager.

Requirements

High school diploma or equivalent.
Ability to type 40 words per minute.
Ability to operate a computer and scanner and use software programs including Microsoft Outlook.
Strong telephone etiquette, superior customer service, and professional communication skills.
Ability to be flexible and multitask in a stressful setting.
Positive communication and professional interpersonal skills, including tact, diplomacy, and respect with patients and coworkers.
Professional workplace conduct, including appropriate appearance, communication, attendance, reliability, and teamwork.
Strong organizational, time-management, and productivity skills, including maintaining an orderly and neat work area.
Demonstrated desire to succeed and willingness to help others succeed.
Follow the employer’s code of conduct and demonstrate ethics and integrity.
Submit to and obtain a negative result on a pre-employment drug screening.
Pass a background check.
Be legally authorized to work in the United States; employment eligibility will be verified in accordance with applicable federal requirements.

Nice To Haves

Bilingual abilities.

Responsibilities

Greet patients, manage daily check-ins, explain clinic forms, and monitor wait times against clinic scheduling standards.
Schedule, coordinate, and reschedule patient appointments to optimize physician schedules.
Verify patients’ insurance eligibility by scanning appropriate documentation and collect co-pays.
Answer multi-line phones and route faxes and medical documents.
Handle patient files, including hand-carrying X-rays.
Direct patients to appropriate locations, such as imaging, hand center, physical therapy, or other offices.
Assist patients with special needs, including wheelchair assistance.
Comply with HIPAA laws and regulations and maintain confidentiality of patient records.
Perform other duties and responsibilities as assigned to support operational needs.
Support safety-program requirements, including following policies and safe work practices, participating in training, using protective equipment, and reporting safety concerns or hazards.