Front Desk

Advocare LLC • Philadelphia, PA

6d

About The Position

Advocare, LLC is a physician-owned partnership of pediatricians, family practitioners, and specialists in New Jersey, Pennsylvania, and Delaware. The Front Desk Receptionist is an integral member of a clinical team and is responsible for greeting patients, managing front-office communications, and supporting administrative and scheduling functions. The role helps maintain a professional, welcoming environment and provides exceptional service to patients, staff, and visitors.

Requirements

• High school diploma or equivalent.
• Excellent customer service and communication skills.
• Ability to maintain professionalism, confidentiality, and diplomacy.
• Strong interpersonal skills and ability to work with diverse individuals.
• Detail-oriented with strong follow-up and multitasking capabilities.
• Adaptable and flexible in a fast-paced, ever-changing environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).

Nice To Haves

• Front desk or medical office experience preferred.
• Familiarity with electronic medical records (EMR) is a plus.

Responsibilities

• Answer incoming calls on a multi-line telephone system professionally and efficiently.
• Schedule and confirm patient appointments.
• Transfer calls and take accurate messages according to office procedures.
• Greet patients and visitors and notify the appropriate team member of their arrival.
• Collect and post co-pays and communicate outstanding balances.
• Check patients out and follow proper check-out protocols.
• Notify the doctor when a patient cancels.
• Type correspondence and office memos as directed.
• Transcribe visit details into medical reports.
• Prepare charts, gather necessary paperwork, and print daily appointment schedules.

Benefits

• Multiple medical and prescription coverage options.
• Dental and vision care plans.
• Health Savings Accounts (HSAs), where applicable.
• Flexible Spending Accounts (FSAs).
• Voluntary critical illness, cancer, and accident insurance.
• Voluntary hospital indemnity coverage.
• Voluntary short-term and long-term disability insurance.
• Voluntary term life insurance and AD&D coverage.
• 401(k) retirement savings plan.
• Paid time off (PTO).
• Commuter benefits.
• Group auto and homeowners insurance.
• Part-time benefits include vision coverage, Flexible Spending Accounts, and MetLife auto/vehicle and home insurance discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED