Front Desk Receptionist – Outpatient Behavioral Health
About The Position
The Front Desk Receptionist will join an outpatient behavioral health team at a nonprofit organization serving St. Petersburg and surrounding Pinellas County communities. The position serves as the first point of contact for patients, families, and visitors, providing a welcoming, professional experience and supporting daily front-office operations. The ideal candidate has strong customer service skills, attention to detail, and the ability to multitask in a busy medical-office environment. This is a full-time position in an outpatient behavioral health setting, scheduled Monday through Friday from 7:30 AM to 4:30 PM. The role is based in St. Petersburg/Pinellas County, Florida, and may require assisting at other outpatient locations throughout the county.
Requirements
- High school diploma or GED.
- At least 2 years of customer service experience.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Comfort working with individuals receiving mental health services.
- Proficiency with computers and Microsoft Office.
- Ability to remain calm and professional in a fast-paced environment.
- Valid Florida driver's license and reliable transportation.
- Must be at least 21 years of age.
- Ability to meet applicable background and employment screening requirements.
Nice To Haves
- Medical receptionist, healthcare front desk, or patient registration experience.
- Experience with electronic medical records.
Responsibilities
- Greet patients, families, and visitors in a friendly and professional manner.
- Manage patient check-in and check-out procedures.
- Answer incoming telephone calls and direct inquiries appropriately.
- Schedule, confirm, and coordinate patient appointments.
- Assist new patients with registration, intake paperwork, and orientation.
- Verify insurance information and update patient demographics.
- Maintain accurate patient records within electronic medical record systems.
- Enter and update patient information using Avatar software.
- Collect patient payments, issue receipts, and balance daily transactions.
- Coordinate with clinical staff to ensure efficient patient flow.
- Make appointment reminder calls and follow up on missed appointments.
- Maintain patient confidentiality and follow HIPAA guidelines.
- Assist with general administrative duties, filing, scanning, and documentation.
- Provide compassionate customer service to individuals receiving behavioral health services.
- Assist at other outpatient locations throughout Pinellas County when needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 15 days of paid time off
- 10 paid holidays
- 403(b) retirement plan with up to 5% employer match
- Employer-paid basic life insurance
- Employer-paid long-term disability
- Optional short-term disability coverage
- Employee assistance program (EAP)
- Telehealth benefits
- Professional development and training opportunities
- Supportive management team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
