Behavioral Health - Front Office Receptionist

Marana Health•Catalina, AZ

10d•Onsite

About The Position

Marana Health is seeking a Front Office Receptionist to support the Integrated Care Team at the Marana Main Health Center in Marana, Arizona. The role provides front-office services, including greeting and checking in patients, verifying patient information, collecting appropriate fees, and delivering exceptional customer service. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County, working to build an integrated health care system focused on caring for special populations and improving patient health outcomes. The receptionist handles patient registration and account questions, insurance and contact-information updates, payment collection, cash reconciliation, appointment scheduling, telephone inquiries, and daily administrative processes. The role also supports other health centers as required, participates in job-related education, follows incident-reporting procedures, and performs other related duties as assigned.

Requirements

High school diploma or equivalency.
Knowledge of cash handling.
Ability to provide exceptional customer service to individuals from various cultural backgrounds.
Knowledge of basic bookkeeping principles.
Ability to handle situational stress in the work environment.
Ability to multitask.
Computer literacy.
Excellent customer service, organizational, and communication skills, with emphasis on responsiveness, building trust, mutual respect, and courtesy.

Nice To Haves

Experience as a cashier or receptionist in a medical facility or public-contact position.
Bilingual ability may be required based on location.
Fingerprint Clearance Card through the Arizona Department of Public Safety, or ability to obtain one upon hire, may be required based on location.

Responsibilities

Verify the cash in the cash box at the beginning of the shift and reconcile the cash count at the end of the day.
Open, close, and balance daily batches.
Prepare and submit deposits to the required manager.
Greet and check in patients in a courteous, friendly, and professional manner.
Verify patient insurance, address, and telephone number, and make necessary changes in Practice Management System registration fields.
Answer questions regarding patient account status and refer account-activity questions to the appropriate source.
Determine patient co-payments and collect them before services are rendered.
Collect fees according to current policy and applicable payor agreements, including contract, fee-for-service, private insurance, and self-pay arrangements.
Inform new patients of Marana Health's current payment policy.
Collect payments on outstanding accounts.
Refer patients to the Eligibility Enrollment Specialist for Sliding Fee Scale eligibility when identified or when a change in payor source code is identified.
Answer telephone calls and questions about patient accounts, clinic services, and other pertinent matters.
Provide patients with information about procedure costs and refer new patients to Membership/Enrollment for information about insurance-covered services and costs.
Review encounter forms for completeness and accuracy, compute service fees, and inform patients about account activity.
Check patients out in the Practice Management System and schedule appropriate follow-up appointments.
Balance daily charges from encounters against charges entered in the computer.
Provide coverage for other health centers as required.
Participate in in-service education regarding Quality Improvement or required job-focused education.
Use appropriate incident-reporting procedures for unsafe or problematic incidents involving patients, clients, or staff; complete incident reports accurately and follow procedures.
Make daily reminder calls for future services and appointments.
Perform other related duties as assigned.