Behavioral Health - Front Office Receptionist

Marana Health•Catalina, AZ

10d•$16 - $20

About The Position

Marana Health is seeking a Front Office Receptionist to join its Integrated Care Team at the Marana Main Health Center in Marana, Arizona. The role supports front-office operations by greeting and checking in patients, verifying and updating patient information, collecting appropriate fees, and providing exceptional customer service. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County, building an integrated health care system focused on caring for special populations and improving patient health outcomes. The receptionist handles cash and payment activities, patient account questions, registration and checkout, appointment scheduling, reminder calls, and referrals to appropriate enrollment or account-support resources. The position may provide coverage at other health centers and participates in required education, quality improvement, and incident reporting activities.

Requirements

High school diploma or equivalency.
Knowledge of cash handling.
Ability to provide exceptional customer service to individuals from various cultural backgrounds.
Knowledge of basic bookkeeping principles.
Ability to handle situational stress in the work environment.
Ability to multitask.
Computer literacy.
Excellent customer service, organizational, and communication skills, with emphasis on responsiveness, building trust, mutual respect, and courtesy.

Nice To Haves

Experience as a cashier or receptionist in a medical facility or public-contact position.
Bilingual ability may be required based on location.
Fingerprint Clearance Card through the Arizona Department of Public Safety, or ability to obtain one upon hire, may be required based on location.

Responsibilities

Verify cash in the cash box at the beginning of the shift and reconcile the cash count at the end of the day.
Open, close, and balance daily batches.
Prepare and submit deposits to the required manager.
Greet and check in patients in a courteous, friendly, and professional manner.
Verify insurance, address, and telephone information, and make necessary changes in the Practice Management System (PMS).
Answer questions regarding patient account status and refer account activity questions to the appropriate source.
Determine and collect patient co-payments before services are rendered.
Collect fees according to current policy and payer agreements, and inform new patients of the current payment policy.
Collect payments on outstanding accounts.
Refer patients to the Eligibility Enrollment Specialist for Sliding Fee Scale eligibility when appropriate.
Answer telephone calls and questions about patient accounts, clinic services, and other pertinent matters.
Provide patients with information regarding procedure costs and refer new patients to Membership/Enrollment for information about insurance services and costs.
Review encounter forms for completeness and accuracy, compute service fees, and inform patients about account activity.
Check patients out in PMS and schedule appropriate follow-up appointments.
Balance daily encounter charges against charges entered in the computer.
Provide coverage for other health centers as required.
Participate in quality improvement or required job-focused in-service and education.
Use appropriate incident-reporting procedures for unsafe or problematic incidents involving patients, clients, or staff.
Complete incident reports accurately and follow procedures.
Make daily reminder calls for future services and appointments.
Perform other related duties as assigned.