Front Office Assistant - Behavioral Health

ADELANTE HEALTHCARE INC•Peoria, AZ

10d•Onsite

About The Position

The Front Office Assistant provides direct customer service to patients at Adelante Healthcare. The role supports patient check-in and check-out, insurance verification, cashier services, appointment scheduling and confirmation, phone calls, clerical tasks, office supply maintenance, and scanning medical records. The employee also helps patients understand and access organizational services and supports quality initiatives through audits and data collection. Employees are expected to contribute to Adelante Healthcare and the community while demonstrating commitment to quality, patient safety, employee engagement, innovation, integrity, professionalism, and competence. The position participates in interdisciplinary communication and collaboration within a patient-centered, team-based care model and must comply with the organization’s Compliance Program, Code of Conduct, policies, and procedures. Duties may include cross-functional work and travel to other health centers to meet operational needs.

Requirements

High school diploma or GED from an accredited institution.
Certification in CPR and AED for the Health Care Professional through courses following American Heart Association or Red Cross guidelines, including cognitive and skills evaluations.
Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for specialty behavioral health locations.
Effective communication skills, including the ability to read, interpret, comprehend, and comply with written and verbal communication.
Proficient mathematical skills for use in a healthcare setting.
Basic computer proficiency, including Windows, MS Office, and the internet.
Ability to problem-solve independently or with support from the team or leadership.
Ability to multitask and work effectively in a high-stress, fast-moving environment.

Nice To Haves

Ability to communicate in more than one language.
Electronic Health Record experience.
One year of front desk or customer service experience.

Responsibilities

Greet patients, offer assistance, answer questions, and direct them to the appropriate person or location.
Answer incoming calls, determine callers’ needs, resolve issues, or refer callers to the appropriate person.
Maintain and distribute patient documentation in an organized manner.
Enter patient demographics and other required information accurately into the practice management system.
Obtain patient registration information and enter it into the computer system.
Identify patients’ financial status regarding sliding fee scales, insurance, or discounts, and refer patients for eligibility assistance as needed.
Verify third-party payer coverage and billing information, including insurance.
Prepare and balance individual daily financial batches for processing; handle the cash drawer and daily receipts accurately.
Schedule patient appointments for medical providers through the computerized practice management system.
Scan documents into the electronic health record.
Participate in UDS measures, meaningful-use metrics, and other quality initiatives by assisting with audits and data collection.
Educate patients about services, including the Integrated Care model, Patient Portal, and specialty service lines, and help them navigate access to those services.
Perform other duties as assigned and work cross-functionally across departments and with medical providers.
Travel to other health centers as needed to support provider and patient care coverage.
Promote and participate in interdisciplinary communication and collaboration to support quality care, patient and employee engagement, wellness, and improved health outcomes.
Comply with the organization’s written standards, Compliance Program, Code of Conduct, policies, and procedures, and report conduct that may violate legal or compliance requirements.